Surfly is based in Amsterdam and the global market leader for co-browsing technology, powering in-person online experiences for more than 100,000 users and over 2 million sessions per year. Leading organizations use Surfly to upgrade existing Phone, Chat and Email channels with in-person online co-browsing experiences, resulting in greater customer satisfaction that exceed expectations. Following an easy setup, organizations can humanize existing interactions across all channels, systems and departments.
This is a very exciting time to be joining a rapidly growing company. We've experienced strong growth and success in international markets and recently closed a round of financing to fund the next chapter of growth 🚀.
Who we are looking for:
Surfly is looking for an ambitious person with 3+ years experience for the role of Customer Success Manager.
Your goals is to retain our users, excite them and exceed their expectations. You will be part of a passionate growing team that prides itself in developing and maintaining great and friendly relationships with customers. This role is based out of Amsterdam.
Day to day, you will:
Add value to customers by understanding their current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
Surfly believes in helping people work together to understand problems and explain solutions in a personalised, easy and transparent way. We enable organisations to humanise digital experiences, build trustful relationships and nurture empathy through a visual engagement tool that is proven to improve sales, support and collaboration.
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