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Customer Success Manager

Baan Amsterdam, NL
Geplaatst 13 apr. 2021

Soort opleiding

Bachelor

Functie

Management

Taalvereiste

Engels (Vloeiend)

Werkervaring

3 tot 5 jaar

Vind jouw perfecte baan bij een van de 5.000 werkgevers op Magnet.me.

Working @Surfly

Surfly is based in Amsterdam and the global market leader for co-browsing technology, powering in-person online experiences for more than 100,000 users and over 2 million sessions per year. Leading organizations use Surfly to upgrade existing Phone, Chat and Email channels with in-person online co-browsing experiences, resulting in greater customer satisfaction that exceed expectations. Following an easy setup, organizations can humanize existing interactions across all channels, systems and departments.

This is a very exciting time to be joining a rapidly growing company. We've experienced strong growth and success in international markets and recently closed a round of financing to fund the next chapter of growth 🚀.


Who we are looking for:

Surfly is looking for an ambitious person with 3+ years experience for the role of Customer Success Manager. 

Your goals is to retain our users, excite them and exceed their expectations. You will be part of a passionate growing team that prides itself in developing and maintaining great and friendly relationships with customers. This role is based out of Amsterdam.


Day to day, you will:

Add value to customers by understanding their current and future business goals and challenges and translating those into relevant solutions and strategic account planning.

  • Activate and engage our enterprise customers.
  • Own and guide the onboarding process and work closely with the Sales and Service team to ensure client goals are met.
  • Identify and develop relationships with decision-makers and key influencers within organisations.
  • Effectively manage client concerns, client expectations and timelines. Turn them into enthusiasts.
  • Identify and drive upsell and cross-sell opportunities.
  • Collect and build case studies for sales and marketing.
  • Focus on building brand awareness and engagement of the Surfly brand.
  • Keep CRM systems up to date. 
  • Communicate Product opportunities to the Product team.


Surfly Perks: 

  • A shiny new MacBook Pro 
  • Work with an exceptionally bright, talented and fun bunch of colleagues 
  • Employee Stock Option Plan: we are all owners and shareholders of our company - Surfly's success is in our hands!
  • Rest up with 25 holidays per year and approx. 7 national holidays per year
  • The occasional company-wide gathering and team outings

Requirements

  • You have 3+ years customer success or project management experience, preferably in the SaaS industry.
  • You have Outstanding communication skills, are accurate and have an eye for detail.
  • You are a creative problem-solving thinker with a strong interest in technology.
  • You are open-minded, and willing to work in a fast-paced environment with a proactive attitude.
  • You are Enthusiastic, and are ready to learn and grow as a person.
  • You have high levels of empathy and emotional intelligence.
  • You believe diversity, collaboration and teamwork are key drivers for success.
  • You champion and advocate the highest service excellence mentality throughout the company.


Delen:

Surfly believes in helping people work together to understand problems and explain solutions in a personalised, easy and transparent way. We enable organisations to humanise digital experiences, build trustful relationships and nurture empathy through a visual engagement tool that is proven to improve sales, support and collaboration.

ICT
Amsterdam
50 medewerkers