Creëer jouw persoonlijke profiel en ontdek vacatures die bij jou passen.


Creëer jouw persoonlijke profiel en ontdek vacatures die bij jou passen.


Customer Success Manager

Baan Amsterdam, NL
Geplaatst 13 apr. 2021

Soort opleiding





Engels (Vloeiend)


3 tot 5 jaar

Vind jouw perfecte baan bij een van de 5.000 werkgevers op

Working @Surfly

Surfly is based in Amsterdam and the global market leader for co-browsing technology, powering in-person online experiences for more than 100,000 users and over 2 million sessions per year. Leading organizations use Surfly to upgrade existing Phone, Chat and Email channels with in-person online co-browsing experiences, resulting in greater customer satisfaction that exceed expectations. Following an easy setup, organizations can humanize existing interactions across all channels, systems and departments.

This is a very exciting time to be joining a rapidly growing company. We've experienced strong growth and success in international markets and recently closed a round of financing to fund the next chapter of growth 🚀.

Who we are looking for:

Surfly is looking for an ambitious person with 3+ years experience for the role of Customer Success Manager. 

Your goals is to retain our users, excite them and exceed their expectations. You will be part of a passionate growing team that prides itself in developing and maintaining great and friendly relationships with customers. This role is based out of Amsterdam.

Day to day, you will:

Add value to customers by understanding their current and future business goals and challenges and translating those into relevant solutions and strategic account planning.

  • Activate and engage our enterprise customers.
  • Own and guide the onboarding process and work closely with the Sales and Service team to ensure client goals are met.
  • Identify and develop relationships with decision-makers and key influencers within organisations.
  • Effectively manage client concerns, client expectations and timelines. Turn them into enthusiasts.
  • Identify and drive upsell and cross-sell opportunities.
  • Collect and build case studies for sales and marketing.
  • Focus on building brand awareness and engagement of the Surfly brand.
  • Keep CRM systems up to date. 
  • Communicate Product opportunities to the Product team.

Surfly Perks: 

  • A shiny new MacBook Pro 
  • Work with an exceptionally bright, talented and fun bunch of colleagues 
  • Employee Stock Option Plan: we are all owners and shareholders of our company - Surfly's success is in our hands!
  • Rest up with 25 holidays per year and approx. 7 national holidays per year
  • The occasional company-wide gathering and team outings


  • You have 3+ years customer success or project management experience, preferably in the SaaS industry.
  • You have Outstanding communication skills, are accurate and have an eye for detail.
  • You are a creative problem-solving thinker with a strong interest in technology.
  • You are open-minded, and willing to work in a fast-paced environment with a proactive attitude.
  • You are Enthusiastic, and are ready to learn and grow as a person.
  • You have high levels of empathy and emotional intelligence.
  • You believe diversity, collaboration and teamwork are key drivers for success.
  • You champion and advocate the highest service excellence mentality throughout the company.


Surfly believes in helping people work together to understand problems and explain solutions in a personalised, easy and transparent way. We enable organisations to humanise digital experiences, build trustful relationships and nurture empathy through a visual engagement tool that is proven to improve sales, support and collaboration.

50 medewerkers