In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
The department Product Management Services & Lifecycle Policies plays a central role in the Naval organization’s Services. It defines, maintains and develops the service portfolio and the policies it is based on. It is also leading the journey to develop and further improve our Service offering and performance.
About the job
The Service Designer is a key contributor to the definition and improvement of our services. The service designer is the equivalent in the services domain of technical design engineers in the technical domain.
The service designer translates the business objectives into services, aligning people, processes and technology for an optimal customer experience.
As such, the service designer also sets requirements (on the service), creates a concept design (of the service) and brings the service towards its final design, including analysis, simulation and design reviews, all in according with the formal design process, but tailored to services. The service designer works in cooperation with the Product Manager Services , Service Design Authority and/or Service Portfolio Manager and is in close touch with operational departments delivering the service.
Service design is a new discipline in Thales Nederland, currently manned with 3 designers and growing.
More specifically, the key tasks of the service designer are:
The Service Designer:
What's in it for you
With 80.000 talents working in 68 countries, we are one of the biggest high-tech employers in the field of safety and security. In the Netherlands, where 2500 employees are based, we are located in four cities: Huizen, Delft, Eindhoven and Hengelo (HQ).
Do you want to kickstart your career in an international high-tech environment? And are you looking for a traineeship where you can develop your personal skills? Our traineeship starts in October 2021. Check www.thalestraineeship.nl
As a Thales trainee you get the opportunity to quickly and broadly orientate yourself within the organization. The work is challenging, the guidance is good and together with the other trainees we form a close team.