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Technical Account Manager Video Data, Paris

Geplaatst 25 mrt. 2024
Werkervaring
3 tot 5 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Frans (Vloeiend)

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OVERVIEW:

Gracenote Global Video Data is the definitive collection of worldwide TV, movie and on-demand data. Top cable, satellite, OTT and service providers around the world rely on Gracenote to power TV schedules, turbo charge video search and discovery, and empower audiences to find and enjoy their favourite shows. With deep data describing movies and TV shows, including episode and series descriptions, genres, moods, and cast details, as well as live sports events, music and more, Gracenote powers next-generation user interfaces and discovery engines. From TV listings to touchdowns, Gracenote is the first and only provider of descriptive data for Movies, TV, Sports and Music and imagiary

More details about Gracenote: Gracenote.com

We are presently looking for a Technical Account Manager to oversee the implementation of Gracenote solutions to our customers, as well as provide day-to-day technical account management for key customers in France . These activities require working with internal cross-functional technical and product groups and external customer business and engineering teams to drive successful delivery of customer engagements.

Role can be located in either Amsterdam or Paris area (remotely until post Corona pandemic)

Role responsibilities/accountabilities:

In this role you will be:

  • Involved in the full customer lifecycle with a goal to make customers successful and increase revenue and retention.
  • Owning delivery of solutions to customers.
  • The interface with the product delivery teams of our customers.
  • Managing communication in various project phases.
  • The primary technical post-sales contact for key customers.
  • Triaging and managing status of all assigned customer issues.
  • The interface with other Gracenote product, engineering and content teams necessary to solve complex customer issues.
  • Providing various teams with overall health information of the customer base, including indicators to identify at-risk customers, including thorough use of the company’s online sales management tools.
  • Maintaining an excellent technical product knowledge on Gracenote’s video product portfolio.

For this role we are looking for Individuals who have:

  • Home location in either area of Amsterdam Netherlands, or Paris France
  • Fluency/native French spoken and written as well as very good command of spoken and written English.
  • B.S. in Business, Information Systems, Computer Science, related field or equivalent work experience.
  • Three years or more of technical account management experience or the equivalent
  • Demonstrated leadership, communications, project management, organizational and problem solving skills.
  • Strong sense of ownership and follow-through.
  • Demonstrated ability in risk management and problem anticipation.
  • Proficiency on working with structured data (including XML), Web-based APIs.
  • Attention to detail and a commitment to excellence and high standards.
  • Experienced, preferably natively, with the France TV and service provider market; open to supporting European-wide engagements and projects
  • Occasional travel to client sites, conventions, training locations, etc. (post Covid pandemic up to 25% of time)
  • Video and/or entertainment background (would be an advantage).
  • Experience working with remote and dispersed is a plus.
  • Project Management background or PMP certification is a plus.

What can we offer you as an employee of Nielsen Media

In addition to a competitive salary, we offer a varied area of ​​responsibility and an open corporate culture with many development opportunities. Above all, our employees appreciate the ability to work independently in a motivated and very friendly team. Social responsibility, open communication and living our values ​​are not only on our website but also in our daily work.

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only…


Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population.

For more information, visit www.nielsen.com.

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