Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

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Customer Service Specialist (Norwegian Speaking)

Geplaatst 26 mrt. 2024
Werkervaring
2 tot 5 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Nederlands (Vloeiend)
Noors (Vloeiend)

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Do you enjoy helping others? Are you passionate about E-commerce, fashion and providing the best possible customer experience? We are currently looking for an optimistic and dedicated Customer Service Specialist, who wants to bring our E-commerce customer experience to the next level.

Who we are

BESTSELLER is one of Europe’s largest fashion companies with a wide variety of brands, including VERO MODA, ONLY, SELECTED and JACK & JONES. From Brande, we support all BESTSELLER brands in growing and optimizing their E-commerce activities. You will be part of an open, dynamic and international environment, where every day brings new and interesting challenges.

Our team of 200+ colleagues from over 40 countries work to create exciting fashion experiences – whenever, wherever. We have high standards and expectations for our team and are always looking for passionate and business-oriented people. We are very proud of our culture and international environment where we care for each other, while always pushing to grow and get better at what we do.

Our department & the position

Our customer service team is fundamental to the success of our business. Via phone, email and chat, they serve and support customers across Europe, in 10 different languages. They take pride in ensuring a seamless and quality focused process and constantly work to improve and create a better customer experience across all the BESTSELLER brands (JACK & JONES, VERO MODA, ONLY and many more).

As a Customer Service Specialist, you will be part of an energetic and international team. You will assist and help our E-commerce customers for the Norwegian speaking customers and make sure they always receive first class treatment.

Specific responsibilities

  • Answer all kinds of inquiries from our customers, via chat, phone and email
  • Work with your team to ensure customer happiness across all our brands
  • Juggle 7 different information system to find answers for your customers
  • Contribute to a positive and supportive team spirit
  • In a positive manner engage with our brands and external partners, and represent the customer service team in a serious, professional and welcoming way

Skills & Experience

  • Fluent in Norwegian and English (Swedish is a huge plus)
  • Excellent communication and interpersonal skills
  • Preferably experience with customer service and/or sales
  • Interest in fashion and you are preferably an experienced online shopper

Your profile

At BESTSELLER people are the key and it is crucial that you thrive in our dynamic and international environment. As we emphasize on great teamwork, the right candidate will be loyal, helpful and enjoy being part of a strong and fun team where we are always ready to make an extra effort when needed. You have an optimistic mindset and manage to keep up the good spirit in a busy and sometimes unpredictable work environment and you are available for part or full-time.

This position will be working in the customer service team for the Norwegian speaking market in our Amsterdam office in the Netherlands.

BESTSELLER is one of Europe’s largest fashion companies with a wide variety of brands, including VERO MODA, ONLY, SELECTED and JACK & JONES. From Amsterdam, we support all BESTSELLER brands in growing and optimizing their E-commerce activities. You will be part of an open, dynamic and international environment, where every day brings new and interesting challenges.
Our team of 200+ colleagues from over 40 countries work to create exciting fashion experiences – whenever, wherever.

Overig
Amstelveen
Actief in 38 landen
170 medewerkers
50% mannen - 50% vrouwen
Gemiddeld 31 jaar oud