Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Customer Service Executive

Geplaatst 24 mrt. 2024
Werkervaring
0 tot 1 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Job Overview

  • £24,000 - £25,000 + 10% Bonus + Benefits
  • As part of the Operations team you will be responsible for customer service, registrations and finance queries for their portfolio of events. This role will comprise of dealing with all general enquiries, sponsors, speakers and delegates on a day-to-day basis.

Customer Service Executive – Media Events

City of London based

£24,000 – £25,000 + 10% Bonus + Benefits

Global media business holds over 20 events across the globe, concentrating on the business of telecommunications. With a reputation for excellence, they provide extensive networking opportunities and the optimum environment to make new business connections and identify new business growth opportunities.

Due to continued growth they are now looking for a Customer Service Executive to join their fast paced team.

Summary of role, key duties and responsibilities

As part of the Operations team you will be responsible for customer service, registrations and finance queries for their portfolio of events.

This role will comprise of dealing with all general enquiries, sponsors, speakers and delegates on a day-to-day basis.

This is an excellent opportunity for a candidate who is looking to gain experience in customer service within b2b events. The role requires a highly efficient candidate with exceptional attention to detail and a very good level of customer service.

The role reports to the Customer Service Manager with expert training provided. This is a full time position and will involve international travel from time to time.

This is a very busy and full on role, therefore candidates that works well under pressure, feel confident when interacting with clients, via phone and email.

Crucially, we are looking for someone that picks up on processes and new systems quickly but is always thinking about ways to improve the customer journey.

Experience in customers service or event administration would be highly preferable.

Key Skills

  • Setting up events on all in-house systems and keeping updated
  • Processing all registrations accurately and efficiently using the in-house systems
  • Managing the end-to-end customer service processes including debt chasing for events; and taking full ownership of this pre-event and on-site (when required)
  • Invoicing and credit control for delegate and sponsorship invoices
  • Ensuring invoices & events comply with VAT legislation
  • Securing full payment from all clients in advance of the event
  • Preparing all admin pre-event and accurately reconciling all registrations and revenue admin post-event
  • Setting up and maintaining the registration website page for each event
  • Proofing edits to sponsorship contracts comply with our legal time to be sent to clients
  • Maintaining client accounts
  • Assisting Operations team in registering sales contracts and delegate pass packages onto in-house systems in a timely manner

Qualifications & experience

  • Educated to degree level or equivalent
  • Very good customer service skills and telephone manner
  • Competent in processing large amounts of data quickly and accurately
  • Excellent attention to detail
  • Excellent communication skills – able to deal with people at all levels, good written communication and confident telephone manner.
  • Confident, able to work with minimum supervision to strict deadlines and remain calm under pressure.
  • Extremely organised – able to multi-task, work on multiple events at the same time.
  • Show initiative and be proactive to ensure quick and effective problem solving
  • IT skills – Databases (experience with Salesforce is beneficial, but not essential) Advanced Word and Excel, numerate – invoicing, budgets (including multi-currency events) and credit control
  • Proactive approach, willingness to show initiative and accept responsibility.
  • Flexibility to travel internationally to deliver customer service onsite (1-2 trips per year)
  • Proven ability to work well within a team

Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

Lipton Media is a niche media sales recruitment agency committed to unearthing the best talent across the b2b media sales market. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

Media
London
4 medewerkers