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Job Overview
Customer Service Executive – Media Events
City of London based
£24,000 – £25,000 + 10% Bonus + Benefits
Global media business holds over 20 events across the globe, concentrating on the business of telecommunications. With a reputation for excellence, they provide extensive networking opportunities and the optimum environment to make new business connections and identify new business growth opportunities.
Due to continued growth they are now looking for a Customer Service Executive to join their fast paced team.
Summary of role, key duties and responsibilities
As part of the Operations team you will be responsible for customer service, registrations and finance queries for their portfolio of events.
This role will comprise of dealing with all general enquiries, sponsors, speakers and delegates on a day-to-day basis.
This is an excellent opportunity for a candidate who is looking to gain experience in customer service within b2b events. The role requires a highly efficient candidate with exceptional attention to detail and a very good level of customer service.
The role reports to the Customer Service Manager with expert training provided. This is a full time position and will involve international travel from time to time.
This is a very busy and full on role, therefore candidates that works well under pressure, feel confident when interacting with clients, via phone and email.
Crucially, we are looking for someone that picks up on processes and new systems quickly but is always thinking about ways to improve the customer journey.
Experience in customers service or event administration would be highly preferable.
Key Skills
Qualifications & experience
Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs.
Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Lipton Media is a niche media sales recruitment agency committed to unearthing the best talent across the b2b media sales market. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
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