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Job Summary
As a Technical Support Engineer, you will provide advanced technical support to customers, customer support personnel, and field support staff, focused on NetApp system Performance troubleshooting, debugging, diagnosing and repair. Support incidents are related to Performance situations and can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
Your regular customer contacts will be mid-sized business or enterprise experienced storage administrators or system engineers and you will be their trusted advisor, consulting them on performance corrections, improvements and optimization.
To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data center.
What do you do as a Technical Support Engineer?
Job Requirements
If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.
Education
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Job Segment: Technical Support, Consulting, Engineer, Data Management, Technology, Bilingual, Engineering, Data
We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations.
Resources:
Change language to: English
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