Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Vergelijkbare vacatures bekijken

Customer Success Manager, Data Center (German Language)

Geplaatst 22 mrt. 2024
Werkervaring
2 tot 5 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Duits (Vloeiend)
Engels (Vloeiend)

Je carrière begint op Magnet.me

Maak een profiel aan en ontvang slimme aanbevelingen op basis van je gelikete vacatures.

Do you enjoy working with customers to help them adopt new products? Are you confident on the phone and experienced in communicating with a technical audience? Are you creative and determined in identifying the root cause of problems or opportunities? If so, then this could be exactly what you're looking for .... please read on!

We are searching for a candidate who has experience working with Enterprise DevOps or IT teams in the DACH market, the aim to become a subject matter expert in our Data Center products and an unquenchable level of curiosity. You'll apply those tools to better understand our customers, help solve their problems, accelerate their growth and return insights to the business that contribute to customer experience improvements at scale.

Your first order of business will be to ramp up on the latest and the greatest features, best practices and watch-outs for new Data Center implementations. Next, you'll be given a customer pipeline and equipped with a solid knowledge of Salesforce in order to bring your both curiosity and consultation to the field at scale. Finally, once you're in the swing of helping our customers reach their desired outcomes with Data Center, you'll participate in projects such as delivering customer intelligence to other teams, improving operational efficiency or building new methodologies.

This position will be based out of our Amsterdam, Netherlands office.

More about You

  • Built strong relationships with Enterprise customers
  • Helped an organization adopt an Atlassian product or similar
  • Customer interview skills with the ability to dig deep into root causes
  • Taken customer insights from the field to impact business changes
  • Analytical skills to identify and articulate themes from customer data
  • Project management skills
  • Experience working on cross-functional projects
  • Comfort in navigating into a large organization
  • Confidence and motivation to creatively problem solve
  • Have a strong understanding of the German market
  • Strong Proficiency in German and English

It's phenomenal, but not required, if you have:

  • Salesforce experience
  • Tableau experience
  • Atlassian product experience with Jira, Jira Service Desk, Confluence, BitBucket, or Crowd

More about our team

Atlassian Customer Success partners with our customers to help them achieve their goals with our products through engagement during the critical early phases of onboarding and adoption. Mitigating risk when customers encounter obstacles on their journey, evangelizing standard methodologies and delivering insights to the business are at the heart of what we do. The Data Center-focused segment of our team works with Enterprise customers deploying new DC licenses through a combination of high-touch and smart-touch outreach.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 138,000 global customers (including 85 of the Fortune 100), we’re advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team.

ICT
Amsterdam
5.000 medewerkers