Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Customer Success Manager, Jira Align

Geplaatst 21 mrt. 2024
Werkervaring
5 tot 7 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Are you an expert Customer Success Manager in search of something new? As a Jira Align Customer Success Manager, you will be responsible for maintaining key relationships with our post-sale customers. Following their implementations, you’ll meet regularly with customers to better understand their Agile scaling needs, and how Jira Align can meet their transformation efforts so they are consistently recognizing value from the platform. You’ll serve as an internal liaison and voice of the customer to bring feedback to the Jira Align team around enhancements and overall customer experience. You’ll be responsible for monitoring your customer's health and creating success plans to further contribute and drive adoption, all while keeping the larger Account team of sales and services team members informed.

More about you

You are passionate about the success of your customers, the value they receive from the solution you helped create, and you enjoy building strong partnerships with your customers. You are as comfortable listening to customer feedback as you are providing the feedback to your product team. You consume information, provide solutions based on your expertise, and truly find happiness in helping people. You strive to improve the customer success practice through self-study, elevating industry standards, metric analysis, and customer feedback.

On your first day, we'll expect you to have:

  • 5+ years of experience within SaaS companies
  • 2+ years of Enterprise Customer Success Management
  • Strong familiarity with the principles of agile and lean development methodologies, including SAFe
  • Experience helping organizations scale Agile principles
  • Demonstrated ability to take customer insights from the field and inspire changes to the business
  • Customer interview skills with shown ability to dig deep into root causes
  • Analytical skills to identify and articulate themes from customer data
  • Experience working on cross-functional projects, engaging closely with Sales, Product and other teams
  • Experience helping an organization adopt an Atlassian product or similar
  • Project management skills
  • Confidence and motivation to creatively tackle problems, self-learn and pivot quickly

It’s great if you have, but not required:

  • Implementing SAFe® with SPC Certification (4.0)

More about our team

Atlassian Customer Success partners with our customers to help them achieve their goals with our products through engagement during the critical early phases of onboarding and adoption. Mitigating risk when customers encounter obstacles on their journey, evangelizing new elevated practices and delivering insights to the business are at the heart of what we do. The Data Center-focused segment of our team works with Enterprise customers deploying new DC licenses through a combination of high-touch and smart-touch outreach.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 138,000 global customers (including 85 of the Fortune 100), we’re advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team.

ICT
Amsterdam
5.000 medewerkers