Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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IT Service Desk Analyst - Student Placement

Geplaatst 26 mrt. 2024
Werkervaring
0 tot 1 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Job Requirements

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

About the Role:

Working in a professional and friendly environment, will provide you the opportunity to gain practical experience in an IT Service Desk Analyst (Infrastructure) role and will help build a strong foundation for success in your future. Throughout your twelve-month placement, you will be provided with the opportunity to support, develop and improve our Infrastructure systems and processes and will have the opportunities to travel to other sites.

Key Responsibilities:

1. Resolve and Manage IT Support Requests

  • Management and resolution of helpdesk cases logged by users across site
  • Be able to devise technical and creative solutions to user issues
  • Prepare detailed notes and reports for users through the steps they can take to resolve software and hardware issues
  • Be able to set priorities when handling multiple cases

2. Involvement in key projects for continuous improvement of computing and network technologies on site

  • Development of new business systems to meet business requirements, project timescales and users’ expectations
  • Provide technical expertise to implement and integrate new and existing systems and technologies
  • Opportunity to work in an Agile environment to deliver business demands and drive business value
  • Opportunity to manage and deliver your own projects with support from your mentor

3. Maintain compliance to Corporate and Regulatory guidelines for IT systems

  • Ensuring all necessary training is completed and documented successfully
  • Maintain detailed records of user issues with software and hardware
  • Production of supporting documentation for the implementation of new systems
  • Adherence to Standard Operating Procedures (SOP’s) in everything you do

Rewards and Benefits:

  • Competitive salary
  • 25 days holiday per annum, plus bank holidays
  • A company laptop
  • Subsidised gym membership
  • Opportunities to travel

Education and Skills:

  • Potetial Candidates will be working towards a minimum of a 2:1 in a Computer Networks and computer Science related disciplines.
  • Candidates must be entering a third or penultimate year of study, returning to a degree course at the end of the placement.
  • Excellent written and oral communication skills, able to build relationships and trust at all levels and with diverse stakeholders.
  • Excellent technical and computer skills.
  • Understanding of network infrastructure.
  • Excellent problem solving and innovating skills.
  • Team player, learning from and helping others overcome obstacles.
  • Display excellent attention to detail and the ability to deliver to deadlines.
  • Be able to demonstrate a “can do” attitude and desire to continuously improve.
  • A self-starter who can be relied upon to work with minimal supervision.
  • Highly proficient in Microsoft Office 2016 (e.g. Word, Excel, PowerPoint, Outlook).

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Our presence in the UK goes back a long way. For over 80 years, we’ve been researching, developing and supplying new medicines and vaccines that prevent and treat diseases that occur at every stage of life.

Today we're one of the top five biopharmaceutical companies in the UK and employ over 2,000 people across five sites in Hertfordshire, Northumberland, Buckinghamshire, Edinburgh and London.

We are officially certified by the Top Employer Institute and been awarded the exclusive Top Employer United Kingdom Certification for the second year running.

For more than a century, as a leading global biopharmaceutical company, we have been inventing for life, bringing forward medicines and vaccines for the world’s most challenging diseases. MSD is a ...

Farmaceutisch
London
5.000 medewerkers