Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Vergelijkbare vacatures bekijken

Customer Success Specialist

Geplaatst 26 mrt. 2024
Werkervaring
5 tot 7 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

Je carrière begint op Magnet.me

Maak een profiel aan en ontvang slimme aanbevelingen op basis van je gelikete vacatures.

Role Responsibilities

• Support your assigned Accounts on their strategic content and service issues. Working closely with your Account Team to help take market share from our competitors.

• Provide content support and expertise via active participation in displacement campaigns, Pricing and Reference renewals and data consulting opportunities. Identify leads that could become potential new revenue opportunities and share with sales team.

• Provide necessary training, assistance with product integration, support documentation, login test and MyAccount details during on boarding phase for the Datascope suite of products.

• Drive content usage growth and retention through regularly engaging with your clients and providing details of content and product enhancements and updates.

• Act as voice of the customer for your clients strategic content and service issues within Refinitiv (via service improvement initiatives, content agility, content quality, product enhancements, road maps, etc)

• Provide service support, as needed, and serve as an escalation contact for service impacting issues requiring urgent attention and handling.

• Build strong relationships with other customer facing groups, such as account team; product, client and sales specialists; data consultants and data specialists and market development, within region and other groups globally.

• Provide customers and internal groups with timely updates on issues they have raised or projects in progress.

• Establish and maintain a list of key client contacts across a defined list of accounts.

Qualifications and experience required:

• Bachelor’s degree in Business or Economics or relevant work experience.

• Significant experience across asset classes.

• At least 5 years experience supporting clients on exchange and OTC data.

• Significant experience with ERT, EMS, Eikon, and the Datascope Suite of products.

• Knowledge of GSAM tools (TRUST, BI Apps, etc)

• Client facing experience – in an Account Management, Customer Support or Relationship Management Role preferred.

• Be able to demonstrate excellent communication skills (especially presentation and facilitation skills).

• Good understanding of, or previous experience in, the financial services industry

• Customer focused in all aspects of your work.

• Knowledge of Refinitiv and competitors products and services.

• Ability to work independently while at the same time not moving away from a team role

• Able to perform effectively under pressure

The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in over 190 countries. We provide leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community - driving performance in trading, investment, wealth management, regulatory compliance, market data management, enterprise risk and fighting financial crime.

Financieel & Banken
Amsterdam
10.000 medewerkers