Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Customer Success

Geplaatst 26 mrt. 2024
Werkervaring
0 tot 1 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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This role will include direct communication with our existing clients, as well as onsite visits when required. You’ll be given a high level of responsibility for two of the most important functions in our business; making sales and customer service. You must be prepared to be thrown in at the deep end, be able to forge relationships with customers and team members, as well as being able to manage your own time effectively.

Some of the things you’ll be doing:

  • Building Customer Rapport – Each element of the role is strongly focused on communication with our existing customer base. You’ll be responsible for managing customer requirements and managing them through the Onboarding process. Having the ability to build relationships and rapport with clients quickly is a vital skill you will adopt in this exciting role.
  • Customer Service – At ProspectSoft, we pride ourselves on exceptional customer service, and every member of staff needs to contribute to this. This will involve providing timely answers, fixes, assistance and escalation in a professional and friendly manner that reflects the company's core values.
  • Sales Management/Lead Generation – Selling is a vital part of this role. This will involve scoping and documenting requirements and supporting other sales staff on larger sales where required. You’ll be expected to engage with customers/prospects through different mediums, including phone and email. In addition, you will be responsible for driving the number of opportunities, including Onboarding Experiences, Points Packs and other software sales.
  • Presentations/Demonstrations – A key part of your role will be demonstrating our software to current clients. This will be required in both a sales and support capacity. To be able to deliver high quality, relevant demonstrations, you’ll need to be able to translate customer requirements into efficient and desirable solutions and present these in an appealing, persuasive manner.
  • Organisation – You’ll need to manage many varied tasks. These will include, customer upgrades, bespoke developments, project delivery and general customer communication. Managing these tasks will require good organisation skills to ensure you successfully manage and meet desired timescales and internal deadlines. This will also require you to liaise and co-ordinate with team members across the business, and most importantly with the customer.
  • Onboarding – In this role, you’ll work directly with new and existing customers to build and maintain a strong customer relationships. Crucially, you’ll need to understand and interpret the customer’s business objectives and processes in order to execute a successful Onboarding Experience.

What you’ll need:

  • Excellent time management & organisation skills
  • Excellent communication skills (verbal & written)
  • Excellent IT systems knowledge (including email, Excel, Office etc.)
  • Motivated by targets & deadlines
  • Strong focus on delivering excellent customer service
  • Strong attention to detail
  • Enthusiastic approach & positive attitude at all times
  • Ability to solve problems
  • Completed a minimum of 2 years of your undergraduate degree but will not have graduated at the start of your placement

ProspectSoft is a UK-based Customer Relationship Management (CRM) and eCommerce software-as-a-service (SaaS) company founded in 2000, and is owned by the current management team. ProspectSoft creates, develops and sells its software services to more than 5,000 SME users worldwide including the UK, the Republic of Ireland and worldwide.
What we do is possible because of the expertise and experience of our…


ProspectSoft is a UK-based Customer Relationship Management (CRM) and eCommerce software-as-a-service (SaaS) company founded in 2000, and is owned by the current management team. ProspectSoft creates, develops and sells its software services to more than 5,000 SME users worldwide including the UK, the Republic of Ireland and worldwide.

What we do is possible because of the expertise and experience of our team of professionals who strive to deliver the best possible solutions and customer service. The company is an award-winning employer (National Undergraduate Employability Award Winner, Best Small to Medium Enterprise Placement Provider and Best Work Experience Provider), but we know that we are only as good as our people, which is why we invest heavily in recruiting, training and developing amazing people.

ICT
Onbekend
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