Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

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Technical Services

Geplaatst 26 mrt. 2024
Werkervaring
0 tot 1 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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As a Service Desk Analyst, you’ll be involved in all areas of the business and will get to grips with a variety of business processes. Every day will bring a different challenge using a different technology or tool.

Analysts serve as the main point of contact for customers and will be their first port of call for any technical questions they have. As well as developing your communication skills, you will perform a range of technical tasks such as moving databases, running SQL scripts, and debugging websites.

During your placement, you will also have access to a full MSDN subscription with a monthly personal allowance of Microsoft Azure credit to play around with for your own pet projects. 

As an integral member of the team you’ll be treated as a full-time employee with a role that is pivotal to the success of the business. 

Some of the things you’ll be doing: 

  • Communication – As the first point of contact you’ll be communicating with customers on daily basis. Using several communication platforms and methods, such as email, telephone, and instant messaging, you’ll engage with our customers and deliver the best possible service. In addition, you’ll be liaising with all other departments within the business to ensure the smooth running of our platforms and services.
  • Investigation & Problem Solving – Whether it be a simple query that you can solve quickly, or a more complex issue which requires further investigation to resolve, you’ll develop the skillset to get to the root of a problem and solve it.
  • Project Management – There’s always an opportunity for you to get involved in a customer-facing project or an internal initiative to improve our business processes.
  • Web Languages & Technologies – With our product stack being cloud-based, the web is integral to our business. Using languages like HTML, CSS, and JavaScript, or other web technologies and frameworks, we’ll help you to expand your existing knowledge and skills in these areas.
  • SQL & Database Management – Databases underpin our systems. From simple select statements to unloading and reloading databases, you'll learn how to write SQL and how to manage a database.
  • Testing & QA – Delivering a bug-free and quality product is crucial for a SaaS business. As part of your placement you’ll be involved in the testing of product updates and features as well as key aspects of the QA process.
  • Rollout of Platform Updates – ProspectSoft use Agile development methodologies and frequently roll out updates to our platform. You’ll be integral to the continuation and deployment of our services.
  • Networking & Security – Security is vital to every business. As an ISO 27001 accredited company we take Networking and Security very seriously. As part of your placement you’ll learn security best practice, the methods, and technologies that we use to keep data secure and confidential.
  • Virtualisation – Core to our business is the virtualisation of instances and systems. During your placement you’ll learn how to use Hyper-V and Azure to build and manage virtual machines.
  • Azure Services – At ProspectSoft we use the Azure stack for several of our solutions. You’ll become familiar with aspects of the Azure offering such as Blob Storage and Application Insights.

What you’ll need:

  • Excellent time management & organisation skills 
  • Great communication skills (verbal & written) 
  • Impeccable attention to detail 
  • An empathetic approach & positive attitude
  • A drive to learn a wide variety of technologies & software platform
  • Currently studying for a degree in a relevant field

ProspectSoft is a UK-based Customer Relationship Management (CRM) and eCommerce software-as-a-service (SaaS) company founded in 2000, and is owned by the current management team. ProspectSoft creates, develops and sells its software services to more than 5,000 SME users worldwide including the UK, the Republic of Ireland and worldwide.
What we do is possible because of the expertise and experience of our…


ProspectSoft is a UK-based Customer Relationship Management (CRM) and eCommerce software-as-a-service (SaaS) company founded in 2000, and is owned by the current management team. ProspectSoft creates, develops and sells its software services to more than 5,000 SME users worldwide including the UK, the Republic of Ireland and worldwide.

What we do is possible because of the expertise and experience of our team of professionals who strive to deliver the best possible solutions and customer service. The company is an award-winning employer (National Undergraduate Employability Award Winner, Best Small to Medium Enterprise Placement Provider and Best Work Experience Provider), but we know that we are only as good as our people, which is why we invest heavily in recruiting, training and developing amazing people.

ICT
Onbekend
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