Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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IT Technician

Geplaatst 24 mrt. 2024
Werkervaring
0 tot 1 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Overview of role:

We are currently recruiting an IT Support Technician to support our Manchester office. The primary functions of the IT Support role will be to support and maintain the company’s investments in information technology to ensure their optimum utilisation to achieve maximum business value as well as creating a positive experience for their users

The appointment will be responsible for:

  • To ensure that all RLB staff have appropriate IT facilities to enable them to perform their roles effectively
  • To advise all RLB staff on the effective use of IT facilities to meet their business needs
  • To maximise the reliability, availability and serviceability of IT resources and respond appropriately to meet business needs
  • To follow and apply IT policies and procedures accordingly
  • To liaise with 3rd parties as required
  • To develop best practises for IT support and maintenance through experience sharing and knowledge management
  • To visit remote sites and cover colleagues as necessary
  • To escalate IT issues as appropriate to the IT Service Delivery Manager
  • To develop an understanding of on-going developments in Information Technology
  • To provide support to local IT support reps and to end users in all aspects of IT – software, PCs, servers, networks, systems, peripherals etc
  • To provide appropriate training to IT support reps to enable them to carry out their responsibilities
  • To administer, develop and maintain the company’s commercial and technical IT systems
  • To develop and maintain sufficient documentation in specific areas of expertise to ensure acceptable levels of cover during absence
  • To record calls taken and work undertaken in the company helpdesk system, and keep the company asset database up-to-date

Person Specification:

You will demonstrate a positive proactive approach to the role, and will be committed to delivering customer service excellence, with good commercial results. You will contribute and share ideas to help develop and improve the business and continually seek opportunities to publicise the company and its achievements both internally and externally.

  • Relevant experience within a similar role
  • Excellent customer service skills
  • Ability to work autonomously
  • Excellent oral and written communication skills
  • Excellent organisational skills
  • Ability to effectively manage their day to day workload
  • Ability to multi-task and prioritise
  • Willing to travel
  • Previous line management experience preferable
  • Full, clean driving

Hardware Experience

  • Experience supporting clients working remotely from home and remote offices.
  • Troubleshoot user hardware issues (laptops, mobile telephony and IP phones) escalate accordingly
  • Experience of supporting Polycom video conferencing equipment
  • Troubleshooting of printer issues

Software Experience

  • Windows 10
  • Strong experience in MS Office 2016 incl Outlook
  • Office 365 (preferably including SharePoint and Microsoft Dynamics)
  • Active Directory User Administration
  • AutoCAD (LT, Building design suite)
  • Call logging & remote access software experience
  • Software deployment tools such as group policy and System Centre Configuration Manager

Rider Levett Bucknall is a global property and construction practice.

Bouw
London
2.000 medewerkers