Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Booking Coordinator

Geplaatst 26 mrt. 2024
Werkervaring
0 tot 1 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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The Pimlico Group are London's largest independent Service & Maintenance Company. Due to company expansion & development, we currently have a vacancy for a Call Centre Advisor (Booking Coordinator) to join our team based in our Central London Control Centre.

We are now looking for motivated, practical people to join our friendly, highly professional telephone control team. Dealing with high volume inbound/outbound calls, providing excellent customer service to our clients.

General Duties:

  • Answering high volume inbound calls and assisting customers with specific enquiries and job bookings.
  • Update worksheets with changes and status’s of each customer job
  • Provide a high level of personalised customer service at all times
  • Liaise with engineers to book follow on jobs for customers
  • Create further interest in the company's services by inviting customers to use all services and products offered
  • All other reasonable duties as and when required

Essential Requirements:

  • Excellent communication
  • Previous experience within customer service, inbound/outbound call centre, control room, contact centre.
  • An ability to deal professionally, calmly and tactfully with customers and maintain strict confidentiality at all times
  • Good working knowledge of Microsoft Office applications
  • Ability to multi-task and work on your own initiative in a busy environment
  • Able to provide two excellent, previous work related references

With over 100,000 jobs completed annually, Pimlico is London’s leading service provider. Established for over 40 years with a workforce of over 350 we are the largest independent service company within the M25.

Bouw
London
500 medewerkers