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We have an exciting opportunity for an experienced
As part of the IT Client Services team you will report into the IT Client Services Manager and you are responsible to develop and deliver IT training and communications to meet the business needs of our office.
The Role
Aligned to the global standards you will deliver efficient and customer oriented services and take responsibility for any user queries especially regarding IT training.
You accelerate customer exchange through different channels (face-to-face, telephone, email) to support users and improve the user understanding. It also requires you to closely cooperate with stakeholders of Billing Management, Controlling, Facilities, Finance, Human Resources and Business Development.
In addition, planning and conducting local IT projects and 2nd line support are also part of the role and occasional travel is expected.
You will work closely together with the Global IT teams, as well with lawyers, partners and business services colleagues. You will be a member of the Amsterdam IT Client Services team and participate in team activities as required.
Key responsibilities
Customer Focus
Team Focus
What are we looking for?
We are looking for a candidate with comprehensive experience in IT training and supporting standard legal sector applications. In particular:
We offer
Clifford Chance is één van de meest toonaangevende en vooruitstrevende advocatenkantoren ter wereld. Op ons kantoor in hartje Amsterdam werken ruim 330 advocaten en niet-juridische collega's aan gecompliceerde internationale transacties en opdrachten voor eveneens toonaangevende Nederlandse en internationale ondernemingen, financiële instellingen, investeerders en internationale organisaties.
Resources:
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