Service Desk Engineer

Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your role

As a Service Desk Engineer, you will be primarily responsible for investigating Managed Print support issues and escalating, where necessary, to the relevant internal team and/or 3rd party. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution.

Your role will include troubleshooting managed print related tickets; working closely with our software and hardware 3rd parties to resolve faults; manage managed print ticket updates to Customers, 3rd Parties and Vendors through to resolution.

What we need from you

• Existing experience working on a Service and/or supporting a managed print environment
• General IT knowledge, particularly printing products
• Excellent customer service skills
• Ability to prioritise and perform tasks in a high-pressure environment
• Excellent literacy skills