Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

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Seasonal Receptionist

Geplaatst 24 mrt. 2024
Werkervaring
0 tot 1 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Le Boat, part of Travelopia, is Europe’s leading provider of boating holidays with more than 40 years experience. Operating in 8 countries, with a fleet of 900 charter boats, we attract customers from all over the world and are passionate about providing outstanding quality and service.

Mission

You are passionate about delivering the best customer service and you are looking to join a great team within a successful and growing business. Are you ready to take up new challenges and to make a difference?

At a glance

We have an exciting opportunity for someone to join our team on the River Thames in Oxfordshire, supporting the team on the front desk with customer service, sales and administrative duties. We are seeking an enthusiastic, passionate and flexible individual.

Main Duties

  • Physically welcome customer for boarding and return procedures
  • Make sure that all returning clients complete a customer satisfaction questionnaire at the base and that this is collected from them at reception
  • Manage any customer request physically or over the phone
  • Take part in the management of the departures planning from Neptune- booking software – training will be delivered internally
  • Update the customers data base with extra information regarding cruises or customers’ requests
  • Organize transfers, book taxis, check train and buses timetables
  • Inform customer on their itinerary and routes, provide touristic information
  • Manage questionnaires satisfaction
  • Participate in the local revenue through selling extras
  • Process data in the cash system - training will be delivered internally
  • Establish good contact with customers and anticipate their needs
  • Adopt a flexible approach and take part of any project at the operations base
  • Help with the cleaning and preparation of boats when required to do so

Skills Required

  • Excellent customer service skills
  • Good interpersonal skills
  • Good with numbers, commercial mind-set & Sales skills
  • Excellent organizational skills, know how to prioritize tasks and be reactive
  • Rigorous and punctual
  • PC literate (Word, Excel, Outlook)
  • Able to work with deadlines and objectives
  • Autonomous
  • Able to cascade information in relevant time
  • Able to demonstrate initiative
  • Good team player
  • Previous experience in the tourism industry/customer service would be advantageous
  • Additional languages would be advantageous

Additional Information

  • Daily working hours may be subject to company and customers’ needs
  • Flexible and willing to support other Thames bases as required
  • Assist with customer car transfers as required

Travelopia is the home for brands that create extraordinary travel experiences. We are at the forefront of global travel for those wanting something distinctive. Each of our customers demands a different experience. We give them this through real understanding and expertise. It’s at the heart of all we do at Travelopia.

Vrije tijd, Reizen & Toerisme
Copthorne
500 medewerkers