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Job Description
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 51,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $8,2 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
Role Purpose:
The Site Services Support Engineer will be a member of the European Site Services Teams working alongside of a Senior colleague in the Amsterdam Office and thus will be responsible for ongoing 1st and 2nd Line support of Local Office Systems, including application support for core desktop and mobile applications. Further escalation has to be addressed to the EMEA 3rd line Teams (Server, Networks, Infrastructure, etc.).
Responsibilities will include desk side support, administration, installation, 2nd line support, response to incidents and requests escalated from the Global IT Service Desk (GSD), installations & moves, etc... This requires frequent travel to other offices in the Netherlands in support of the IT infrastructure.
The Site Services Support Engineer should also proactively engage with the business on Technology matters, including hosting workshop sessions to highlight technology offerings. As this Role effectively acts as the Interconnection between the local Business and the wider GTS/IT-Organization a regular and effective Communication is a key Priority for this Role.
Responsibilities:
Administration – Incident Management
General desktop operations management
Business engagement
Qualifications:
Knowledge & Experience:
Skills & Personal Qualities:
Analytical thinking to identify the real cause of technical problems and the most appropriate solution
Technical Expertise in the relevant IT areas to ensure the production of efficient and reliable computer systems
Written Communication to prepare reports and user documentation in a clear and concise manner
Manage time effectively to ensure daily activities are dealt with efficiently and prioritize work load accordingly
Cushman & Wakefield deliver integrated solutions to landlords, tenants and investors at each stage of the real estate & commercial property process. Our commitment to quality, our diligent attention to our client's individual needs, and the level of service we offer bring us accolades and commendations from across the globe. Vision To be the world's preferred real estate firm, providing…
Cushman & Wakefield deliver integrated solutions to landlords, tenants and investors at each stage of the real estate & commercial property process. Our commitment to quality, our diligent attention to our client's individual needs, and the level of service we offer bring us accolades and commendations from across the globe. Vision To be the world's preferred real estate firm, providing the most creative and innovative services on a consistent basis, to drive meaningful value to our clients. To be the best at what we do. Mission To mobilize and deliver our vast knowledge, resources and talent throughout the world on behalf of our clients, and to enable them to make the most informed real estate decisions.
Resources:
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