Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

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Managed Services, Technical Consultant

Geplaatst 23 mrt. 2024
Werkervaring
0 tot 1 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

As the Citrix Managed Services (CMS) Technical Consultant, you support, manage, report and monitor our customers’ Citrix production environment(s), leveraging our experience, technical knowledge, and ITIL expertise. Our team is responsible for providing reactive, proactive, and preventative services, serving as trusted advisors who understand our customers’ environments and work as an extension of their IT Operations team.

This is a remote-based role and will be located on customer site in Newcastle. Ideally you are Security Cleared or are willing to be SC.

What you will be doing

  • Incident management – you will resolve incidents received from the customer (in alignment with SLA’s) and/or that were created to address alerts from the CMS monitoring system.
  • Change management – you will attend weekly customer change review board meetings, write/submit change tickets, perform changes during customer change windows (typically after-hours).
  • Problem management – analyse customer’s incident history to determine if any trends/patterns represent an underlying problem and, if so, work with customer to initiate an effort to address.
  • Event management – investigate alerts received from the CMS monitoring system and determine proper actions to address these alerts.
  • Request fulfilment – fulfill Citrix-related service requests received from the customer.
  • Environment management – functions include managing/administering Citrix technologies and components within the production environment, updating Citrix environment documentation, applying approved firmware and patch updates to Citrix components, assessing the health of and making recommendations to optimize the Citrix platform, and providing Citrix thought leadership.
  • Reports – deliver weekly, monthly, and quarterly reports containing key ticketing system metrics and other information relevant to decision-making.

Within CMS, you will also be responsible for performing the following tasks to support CMS clients:

  • Troubleshooting, resolving, and closing all critical and high-severity (P1/P2) incidents.
  • Troubleshooting, resolving, and closing all incidents that are escalated from the Service Desk.
  • Performing normal and emergency changes as defined by the client.
  • Fulfilling service requests that can be implemented via a normal change.
  • Maintaining accurate and timely ticketing system data (e.g. detailed ticket notes, accurate ticket status, following up on tickets to avoid excessive ticket aging, etc.).
  • Configuring and managing the monitoring solution for Citrix and related ancillary technologies, including helping to establish baselines and adjusting threshold values as needed.
  • Analyzing monitoring metrics and alerts to identify patterns/trends, make correlations, and provide actionable information.

What we are looking for

  • Someone who has demonstrated a strong academic achievement (Bachelor of Science/Arts (from an accredited university in the areas of Computer Science, Engineering, Information Systems, Business or equivalent field of study a plus) or equivalent 4 years of similar job experience).
  • Must be flexible and dependable, and act with accountability/ownership.
  • Demonstrated ability to learn quickly.
  • Excellent problem-solving ability with complex technical challenges.
  • Act with a positive customer service and team orientated attitude.
  • Ability to work effectively in a small- to medium-size team environment.
  • Desire and ability to provide mentoring/coaching to junior teammates.
  • Citrix, Microsoft, and/or ITIL certifications (ITIL knowledge and ability to apply ITIL concepts in practice).
  • Demonstrated technical fluency and/or expertise in a range of technical areas, including:
  • Citrix technologies, including virtualization and image management.
  • Hypervisor technologies (VMware, Nutanix, etc.)
  • Microsoft directory services (LDAP, Active Directory, etc.).
  • Profile and policies related to end-users.
  • Windows Server OS configuration.
  • Basic Networking concepts (TCP/IP, Routing, Networking).

*LI-RM1

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

We make the world’s apps and data secure and easy to access. Anywhere. At any time. And on any device or network.

ICT
Cambridge
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