Magnet.me - Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
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Job description
We are looking for a hands-on technical superhero who loves to help people. A good samaritan who focusses on solutions rather than problems and who can keep their cool in any situation.
As a Surfly Support Manager, it's your number one responsibility to manage all communication channels and to make sure that any incoming message is answered in no-time. You will be able to keep an overview of all support tickets and you'll track them from first report to resolution. You will have an active role in investigating the issues and making sure that dev, sales and more importantly our clients get regular status updates. More specifically, the support manager will work with the customer success manager and technical sales engineer to get an understanding of priorities with regard to client issues and he/she will be able to communicate this to dev. Finally, you will make sure that all documentation is up-to-date and that you will translate user feedback into improvements in our FAQ and docs.surfly.com.
You will start with first and second line support, but down the line there's plenty of room to grow into a support engineering role where you'll dive into third line support, bug fixes, monitoring API usage and proposing or even implementing improvements for our APIs based on real-life integration needs.
Responsibilities:
Benefits:
Requirements
Surfly believes in helping people work together to understand problems and explain solutions in a personalised, easy and transparent way. We enable organisations to humanise digital experiences, build trustful relationships and nurture empathy through a visual engagement tool that is proven to improve sales, support and collaboration.
Resources:
Change language to: English
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