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(Retail) Agent Provocateur Full Time Sales Associate, Harrods FTSAHarrods

Baan in London, Verenigd Koninkrijk
Geplaatst

Soort opleiding

Bachelor

Functie

Sales

Taalvereiste

Engels (Vloeiend)

Werk ervaring

0 tot 1 jaren

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Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots, and became renowned for not being afraid to shake things up.

Straddling the 90’s and Noughties, AP brought the hidden to the forefront and provided women with lingerie that screamed confidence, sensuality and irreverence.

Today Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.  We remain inspired by our rebellious roots and revel in pushing the boundaries of ordinary.

The Role…

We are looking for a Part Time Sales Associate for our Harrods Location.

As an Agent Provocateur Sales Associate, you will offer an exceptional level of one to one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will help to maintain high standards of stock and store presentation, and carry out operational tasks to aid the smooth running of the store.

If you have a passion of lingerie, great inter-personal and communication skills and understand how to offer a luxury client experience, we would love to hear from you.

This post offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount.

Main Duties and Responsibilities will include…

Customer Service

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in lingerie
  • Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
  • Meet and Greet all customers to the boutique, helping them to understand the store layout Guide your customer through our customer experience, establish your customer’s needs through open and leading questions, and assisting with the fitting of lingerie in the fitting room
  • Suggest styles and encourage sales to the customer, offering alternative items and add-on products to your customer
  • Complete your sale at the till point making it a pleasant and personal experience, ensure guidelines for the wrapping and packaging of products are followed
  • Develop and maintain your own product knowledge of all Agent Provocateur products using store product information
  • Engage with clients to develop long term relationships, leveraging instore clienteling tools such as the instore portal and client books in order to foster Brand loyalty
  • Contact regular clients and VIP’s with information on new ranges and products as directed by Store Management

Operations

  • Maintain high standards of visual presentation in stores by making sure drawers, rails and displays are kept tidy and dust free
  • Carry out operational tasks in store such as deliveries, transfers, restocks and replenishments as required
  • Assist to prevent stock loss by being aware of your store and approaching all customers who enter the store
  • Help to organise and carryout store stock takes when required by store management
  • Maintain high standards of cleanliness and tidiness in all stock and team areas at all times

Brand

  • Maintain exceptional levels of personal grooming with adherence to Company grooming policy and guidelines at all times
  • Be a Brand Ambassador through positive promotion of product and company image at all times
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Adhere to Company policies and processes at all times
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ounded in 1994 deep in Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots, and became renowned for not being afraid to shake things up. Straddling the 90’s and Noughties, AP brought the hidden to the forefront and provided women with lingerie that screamed confidence, sensuality and irreverence. Today Agent Provocateur is an iconic...

Retail
London
700 medewerkers