Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

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Internship Trainee Inprove (Mystery Shopping Solutions)

Geplaatst 26 mrt. 2024
Werkervaring
0 tot 2 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Nederlands (Vloeiend)

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Company Description

We are Experience Engineers transforming business into an experience. Experiences have become the new currency in the interactions between customers and employees. However, brand promise and reality are rarely the same. Customers’ experiences often turn out to be a disappointment. Performance Solutions works together with and for (inter)national clients in a variety of branches, closing the gap between what brands promise and what is experienced in reality by actual customers.

We work for many brands, such as CenterParcs, Mazda, Albert Heijn, ICI Paris, Decathlon, Yamaha, Schiphol, Bose, MediaMarkt, Renault, etc. They all have in common that they focus on generating happy employees, resulting in happy guests & customers, who will come back. Because a memorable customer experience is the main driver of future loyalty.

In what way will you help us spread delight?

Thinking Reverse, we want to make sure that you get the best out of your internship. Gaining insight in your potential is the foundation to improve your performance. Let us help you become more confident and develop your talent(s) optimally.

We offer internships in the following departments, for a minimum of six months, and only for students that need to do an internship as mandatory part of their studies (a university contract is required):

  • Project, Management & Coordination
  • Business Development
  • Experience Center
  • Talent Experience Engineering
  • Inprove (Mystery Shopping Solutions)
  • Finance

We have written short descriptions of our internships below to give you a glamp of what you can sign up for. Of course, we are happy to still your hunger for more information, so do give us a call or send us an email! However, sometimes you just know right away. In that case, hit the apply button! A resume and just a few sentences clarifying your desires and your offerings will make us get back to you soonest.

Let’s not forget to mention that this internship will only be offered to students who can provide a university contract stating that the internship is a mandatory part of their studies.

Inprove (Mystery Shopping Solutions)

The Inprove Team consists of consultants, working throughout Europe, focusing on measuring and monitoring customer and employee experience. This is what your contribution to this team could look like:

If you ever want to experience how it feels to be: a high maintaining customer, organize large meeting requests or book a presidential suite in one of the most expensive hotels in the world? This internship will give you that opportunity! Booking and evaluating these email/telephone conversations between hotel, retailer and customer will be one of your core activities. You are responsible for the daily operations within our Inprove department, taking care of the coordination, organization and facilitation within a variety of Inprove projects.

On a day to day basis, you will be scheduling the monthly Mystery Calls (and the scoring and proofreading of the calls) for our international customers and assign them to the team of mystery callers. You will also conduct and evaluate the mystery calls yourself, in particular for the reservations- and meeting & event teams for our larger projects. And of course, participate in the design of Inprove projects to help the customers understand the gap between their brand promise and the actual customer experience.

Skills and Qualifications

This internship is meant for the social type, the one that loves to pick up the phone and gets things done. This person is structured, uses analytical skills to offer quality advise to our clients based on data from a variety of systems. And of course, speaks and writes Dutch and English fluently. Speaking the Germany language is a fabulous benefit that you could have! You have an engaging personality, you are hospitable and spontaneous with a flexible and stress resistant work ethic.

Additional Information

Rewards

We offer a memorable learning experience and a dedicated coach who will guide you and who will support you when you need to work on a challenging thesis or assignment contributing to your education. You will work with a professional and experienced core team in our office in Hoofddorp that is committed to train, guide & coach you with our knowledge about brand activation, leadership and culture transformation, employer branding, employee engagement and talent development, gamification and experience-based learning interventions.

Most important of all, you can identify yourself with our desired values: Free to have Fun, Energized to Engage, Encouraged to Empower and Dedicated to make a Difference (FEED).

Don’t be deceived by the exterior of our office building but dare to take a step inside! Our workspace has a fine design and on top of that only friendly faces!

We are Experience Engineers. Experience is the main loyalty driver, and is always personal. We (help) shape what people experience, by Reverse Engineering. Our why is to spread delight by being fun, empowering, engaging and different.

Overig
Hoofddorp
60 medewerkers