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Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Product Operations Specialist

Geplaatst 23 mrt. 2024
Werkervaring
5 tot 7 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Nederlands (Vloeiend)

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Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the EU, then you’ve probably interacted with our platform and didn't even know it. We are at the heart of what makes digital banks and lenders work - the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But Mambu is different. We are not just cloud-native, lean and flexible - we are helping to revolutionise financial services globally. We are in a growth phase and we’ve only just begun.

To help us on our mission, we bring together people with the best skills and attitude. It doesn’t matter where you are from, what matters is the impact you have and your passion to make a difference.

We are looking for a passionate, skilled and enthusiastic Product Operations Specialist to join our team. As a Product Operations Specialist you are going to ensure robust and accurate execution of product related operations, such as post-release knowledge transfer, release notes, timely documentation updates, customer communication as well as administration and operation of internal product management tools.

You will:

  • Ensure all product changes are properly communicated to customers
  • Facilitate Release Notes communication process for every release;
  • Facilitate proactive and timely customer communication on Breaking Changes or other high impact changes;
  • Ensure all product changes and plans are properly communicated internally as well;
  • Help in documentation, automation and launch process to enable efficient scalability.
  • Ensure consistency and alignment of the process among Product Managers
  • Identify and implement tooling & processes to ensure fluent product management process;
  • Administer (asset owner) product management tools, such as issue tracking, roadmapping, ideation, wireframing;
  • Administer (asset owner) product knowledge management tools.
  • Own, facilitate, guard and constantly improve all Product operations related processes
  • Help and guide product organisation in following any product operations related processes;
  • Continuously gather and process feedback in order to improve the processes.
  • Ensure Product Managers have access to relevant information to make decisions
  • Create process of extracting relevant information to make product business-driven decisions - product feedback, opportunities, issues, workload etc;
  • Facilitate understanding of whole product organisation of what was and will be delivered;
  • Analyze data and report trending issues to several cross functional teams across the company.

You need to have:

  • +5 years of experience in software engineering, specifically in integrations, SOA and APIDetail oriented
  • Able to plan and act on multiple tasks and initiatives
  • Good understanding of Financial Services domain and vocabulary
  • Curiosity and excitement about innovation in Financial Services and Technology
  • Experience in giving technical presentations
  • Experience in establishing a consistent way of building software
  • Extensive technical background
  • Deep understanding of RESTful APIs and design principles behind quality APIs
  • Working experience in Product-centric organisation
  • Self Motivated. Ability to set goals and work independently according to the objectives

Why Mambu?

Mambu has over 250+ live deployments, helping to revolutionise financial services in more than 46 countries globally, and we're just getting started;

We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do;

We give financial institutions a powerful competitive edge by allowing them rapidly create, launch and service any lending or deposit portfolio through a modern SaaS banking platform. Built from the cloud up, we are a powerful alternative to the costs and complexity of traditional core banking systems or custom in-house solutions.

ICT
Amsterdam
300 medewerkers