Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Customer Service Specialist - Part-time

Geplaatst 22 mrt. 2024
Werkervaring
0 tot 5 jaar
Full-time / part-time
Part-time
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Nederlands (Vloeiend)

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Hard requirements: Fluent in Dutch and looking for a part-time job.

In Amsterdam, 13 percent of the city’s space is used for parking. Still, it’s super hard to find a parking spot. At ParkBee we are on a mission to change that. We develop smart tech to make the underutilised parking space of office buildings, apartments, hotels and public car parks - available to the public. We’re turning those underutilised locations into affordable car parks for customers through the Parkmobile and Park-line apps. It is our ambition to fully optimise existing parking infrastructure, transitioning on-street parkers to off-street locations, giving space back to the city.

Over the last few years, we have grown from an ambitious start-up to an even more ambitious scale-up. We have two offices, in the Netherlands and the UK and manage just in The Netherlands over 140 ParkBee locations.

As the Customer Service Agent you are striving for the best parking experience for our customers in The Netherlands. In this role you are driven by customer happiness. You’ll make sure that our customers have the best ParkBee experience and will become true ParkBee fans.

What you’ll be doing:

ParkBee is not just any parking company, we are very much focused on optimising the experience for our customers; being attentive, supportive and approachable. A customer service representative is needed to provide support to our B2B and B2C customers. This means that you will manage all current customer service streams.

With a diverse and complex product portfolio and rapidly changing customer demands, it is critical to easily adapt to change, be flexible and be able to set the right priorities. As a lot of the customer contact runs through the support teams of our app-partners, our customer service representative will be regularly in touch with our partners.

Tasks & Responsibilities:

  • Provide email and phone support to our customers (the actual people parking in our car parks), clients (building/location owners) and our parking app-providers.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Proactively identify problems or issues concerning our parking customers.
  • Create processes to solve ad-hoc issues and direct these processes and instructions internally to the team and externally to our partner’s customer service teams.
  • Assure that the ParkBee story is explained to customers in all customer service touch points.
  • Continuously and proactively improve the product/support knowledge.

Who we’re looking for:

You are bright, motivated and enthusiastic to be the first point of contact for ParkBee’s customers. You are a true problem solver with great attention to detail and feel at home in a hard-working, energetic environment. You feel comfortable in a dynamic environment and you have a proactive attitude. Next to that you like to work closely with internal and external stakeholders to increase the overall value we bring to customers.

We will likely be a match, if you:

  • Are a student or just finished your studies (HBO+) as this is a flexible part-time job.
  • Have gained first work experiences during your studies in a customer facing role.
  • Are a people person that loves direct contact and happy customers.
  • Are structured and used to resolve complex and urgent issues.
  • Are a team player with a dynamic, outgoing personality; strong communication skills, both verbal and written.
  • Have enthusiasm to work for a start-up.
  • Are fluent and flawless in Dutch, and comfortable in speaking and writing English.
  • Are serious about your work, but also enjoy a good laugh with our customers. Parking can be fun ;)

What you'll get in return 💛🐝

  • Make a big impact in a growing scale-up
  • Cool team events & weekly (themed) Friday drinks.
  • Open & vibrant culture.
  • You'll get to work in an international team with young, motivated and smart colleagues.
  • Daily delicious lunch for free, served by our lovely Rita.
  • Working in an inspiring work environment, our office is located in a former school.

Sounds good right? Get in touch with us!

Acquisition regarding this vacancy is not appreciated.

Cities are getting busier and finding a place to park is often difficult. Still, parking garages have a lot of open spots. At ParkBee we develop smart technology to make better use of this unused parking space.
We have grown exceptionally over the last few years. Now, we want to expand our business to other countries and cities. That’s why…


Cities are getting busier and finding a place to park is often difficult. Still, parking garages have a lot of open spots. At ParkBee we develop smart technology to make better use of this unused parking space.

We have grown exceptionally over the last few years. Now, we want to expand our business to other countries and cities. That’s why we are always on the lookout for new team members that can help us grow. Are you ready to join our mobility revolution? Then check our job openings! 🚀

ICT
Amsterdam
Actief in 2 landen
86 medewerkers
60% mannen - 40% vrouwen
Gemiddeld 32 jaar oud

Dit zeggen medewerkers

Mandy Marrenga

Client Success Manager

Mandy Marrenga

"ParkBee is a company with an open culture and little to no hierarchy. Because of this, you are heard and seen as a team member. You also get many opportunities to develop yourself. Working at ParkBee means working in a dynamic environment where no day is the same."

Louise Alberg

Customer Service Manager

Louise Alberg

“Working at ParkBee means working with highly talented people, that all have one common goal. We are here to change the mobility industry by giving space back to the city, one car at a time. Our team is the perfect combination of data driven-thinking, smart tech and good times with other people.”