Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Medical Support Line Coordinator

Geplaatst 26 mrt. 2024
Werkervaring
0 tot 1 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Company Description

ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at: www.verisk.com/iso. We are proud to be a part of the Verisk family of companies!

With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2018, Forbes magazine named Verisk to its World’s Best Employers list and, in 2017, to its World’s Most Innovative Companies list for the third consecutive year. We also earned the Great Place to Work® Certification for the third consecutive year in recognition of our outstanding workplace culture.

Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We’ve been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate.

At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.

Job Description

Company overview:

VRR’s primary business is the development of automated medical and veterinary risk assessment tools. Our suite of products enables the rating of pre-existing medical conditions to allow informed underwriting decisions at the point of sale.

Our product for travel insurance is currently the market leader in the UK, Australasia and Canada. We are a rapidly-expanding enterprise and are looking to grow further in the coming months as we launch our products into a global marketplace.

Hours:

The Medical Support Line Coordinator will work shifts that are either 6 or 9 hours long. Each coordinator is expected to work one Saturday per month (usually from home).

This is primarily an office-based role with the option of working some shifts remotely.

The MSL Coordinator will assist our insurer clients with queries relating to the use of VRR medical screening tools. The service is offered in real time, often with the customer on hold. The MSL Coordinator will not speak directly with the customer. Full training will be given.

Key responsibilities:

  • Use your knowledge and skills to provide a friendly and efficient telephone service to turn around client queries in a timely manner
  • Maintain accurate statistical records
  • Take an active role in the monitoring and analysis of data to identify improvements to the current risk assessment strategy
  • Be responsible for reporting key performance indicators to the appropriate clients
  • Provide feedback on working protocols and working practices
  • Further tasks deemed appropriate by your line manager and company director

Qualifications

We are looking for an individual with:

  • An interest in learning about the human body and medical conditions (essential)
  • Previous experience of working within a medical arena (desirable)
  • Experience within a commercial, travel or insurance setting (desirable)
  • Excellent written and spoken English (essential)
  • IT skills – MS Office, Internet, email & databases (essential)
  • Excellent communication and interpersonal skills (essential)
  • Enthusiasm and a willingness to learn (essential)
  • Previous experience in a customer service role (desirable)
  • The ability to work independently as well as within a team (essential)
  • Knowledge and/or interest in technology (desirable)

Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk (Nasdaq:VRSK) is a leading data analytics company serving customers in insurance, energy and specialized markets, and financial services. We help customers make better decisions with greater precision, efficiency, and discipline.

ICT
Edinburgh
100 medewerkers