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Customer Success Representative

Baan in Eindhoven, Nederland
Geplaatst

Soort opleiding

Bachelor

Functie

Klantenservice

Taalvereisten

Engels (Vloeiend)
Nederlands (Vloeiend)

Werk ervaring

0 tot 2 jaren

Je vindt jouw perfecte baan of stage sneller met een profiel

Zie gelijk jouw vacature-matches en vind de baan of stage die perfect is voor jou.

Who are we looking for? ?

You don't take our customers by the hand, but transform them with your knowledge into digital bosses! ?

In the future they will therefore no longer need you. It is your job to help and inform customers so they make the right decisions themselves. You also help them with questions about their shipments that they have created in our #1 shipping tool. 

As an all-round Customer Success employee at SendCloud, you are responsible for handling inbound calls & tickets via the Zendesk system. You answer questions about various topics such as software, shipments and overall trouble customers can encounter. You ensure that our B2B customer group gets the help in a professional way and you will come up with solutions where necessary to make improvements. You are also involved in webcare. ?

Our perfect match ?

  • Your communication skills are 2.0! As well in Dutch as English, written and speech
  • Multitasking is your second nature and you have a pro-active mindset
  • Customer service is totally your thing and are a good listener
  • You have a commercial mindset 
  • Phone and/or administrative work experience in Customer Service is a must have
  • Knowledge of online products/E-commerce is a mega nice to have

Benefits ?

  • Work within a vibrant, evolving and International company
  • A good salary that grows with the company and your accomplishments
  • After 3 years of employment, you get a sabbatical of 4 weeks from us
  • Keep growing with a study budget of €2000,- per year!
  • Stay fit in our SendCloud gym
  • Pension scheme
  • Travelling is cool, you get the opportunity to travel to your International colleagues in Munich & Paris
Delen:

SendCloud is de verzendoplossing die iedere webwinkel veel tijd en kosten bespaart. De kosten van een verzending via SendCloud zijn lager, simpelweg door ons inkoopvoordeel bij PostNL. Daarnaast scheelt het tijd, labels worden automatisch gegenereerd door ons systeem en ze hoeven alleen nog maar te worden geprint. De pakketten worden automatisch voorgemeld, deze zijn direct klaar om afgegeven te worden...

ICT
Eindhoven
80 medewerkers

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