Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Quality Assurance Officer (DE)

Geplaatst 24 mrt. 2024
Werkervaring
0 tot 2 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Duits (Vloeiend)
Engels (Vloeiend)

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Description

We’re looking for a Quality Assurance Officer to support our German business.

Your responsibilities will include:

  • Perform quality assurance reviews to ensure compliance with internal policies.
  • Produce reports containing quality assurance results and associated metrics
  • Develop and maintain a current knowledge of regulations applicable to our German business and any business changes
  • Provide insight into quality gaps discovered and ensure these gaps are communicated to appropriate management.
  • Analyse information gathered to develop recommendations for improvements to, and changes in, current policies.
  • Ad-hoc projects focussed on ensuring the The German business has the right systems and controls in place to demonstrate compliance with its regulatory obligations (including the GDPR and AIFMD).
  • Monitoring of calls and correspondence against company standard
  • Coaching teams to provide the best service
  • Training all teams on any process change and ensuring ongoing knowledge of ops teams

Requirements

You’ll be proficient in producing management information and developing and recommending solutions to improve operational effectiveness, quality and timeliness. You will need excellent attention to detail. Many of the project-focused activities require you to be self directed and to follow the project from beginning to end. It’s important you are confident in delivering constructive, fair feedback to the teams, it is very important to be #humble in this role.

You will also be required to deliver findings to senior members. The role is constantly evolving so you will be someone who is able to deal with a quick paced environment and you are keen to learn outside of your current area.

Benefits:

Just for you:

  • Medical insurance from Vitality, including discounted gym membership
  • Stock options
  • Enhanced maternity and shared parental leave
  • A workplace nursery tax benefit scheme
  • 25 days holiday per year and an extra day off on your birthday
  • Extra leave if you want to travel or study
  • Special celebrations for anniversaries and long service including sabbatical
  • Flexible working
  • Cycle-to-work scheme

And to make sure we all keep learning, we offer:

  • Tickets to tech conferences across Europe
  • Company-wide talks with internal and external speakers
  • A calendar of meetups we host at our office
  • Access to learning platforms like Treehouse if you want to learn to code.

iwoca offers flexible credit to small businesses across Europe, allowing them to take advantage of opportunities previously only available to their larger peers.
We launched iwoca in 2012 and have already grown into one of Europe's leading fintech lenders. More startup than financial institution, we use technology to eliminate the cost and complexity associated with traditional business finance.

Financieel & Banken
London
Actief in 2 landen
300 medewerkers
50% mannen - 50% vrouwen
Gemiddeld 28 jaar oud