Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

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Vehicle Technician

Geplaatst 24 mrt. 2024
Werkervaring
0 tot 2 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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We are constantly searching for dynamic, enthusiastic people to join our nationwide Van Centre network; people that fully understand the real value of customer service

So if you're looking for a challenging career that really delivers, a career where you can make a real difference, then we want to hear from you.

An opportunity has arisen within the VW Franchise for a Commercial Vehicle Service Technician. Reporting to the Volkswagen Van Service Manager, this role requires an individual with the commitment to train extensively on the product and a proven track record in using vehicle diagnostics preferably from a VAG background. It is absolutely essential to have and be able to demonstrate a first class reputation for workmanship and pride in the quality of your work. Flexible working patterns, including evenings and a Saturday rota, will be a requirement of this position, to meet the demands of customers.

Key Aspects of the Role:

  • Accurately and skilfully undertake the repair and servicing of commercial motor vehicles
  • Work with other departments in the Van Centre to facilitate the servicing and repair of commercial vehicles
  • Detect and diagnose any additional faults for further repair
  • Ensure all work is completed safely and complies with van Centre, manufacturer and industry guidelines
  • Fulfil all tasks to the customer's complete satisfaction

Key Tasks:

  • Accurately, skilfully and safely undertake the repair and servicing of motor vehicles
  • Work with other departments in the Van Centre to facilitate the servicing and repair of vehicles
  • Detect and diagnose any additional faults for further repair
  • Ensure all work complies with Van Centre, manufacturer and industry guidelines
  • Fulfil all tasks to the customer's complete satisfaction
  • Key Skills & Competency Requirements:

Customer Focus:

  • Fulfil all tasks to the customer's complete satisfaction
  • Approach every situation with a desire to understand and deliver
  • Listen effectively and communicate clearly
  • Use every contact with the customer to build a relationship
  • Take responsibility for ensuring nothing is left to chance

Operational Focus:

  • Contribute to good housekeeping
  • Contribute to maintenance of health and safety
  • Care for the customer's vehicle
  • Complete paperwork thoroughly
  • Make initial inspection of the vehicle
  • Diagnose vehicle faults
  • Make quality check at end of work
  • Use technology effectively
  • Monitor own performance
  • Create and maintain positive working relationships
  • Contribute to improved service processes

Business Focus:

  • Work with other areas of the business to improve Van Centre profit and customer care
  • Appreciate the impact of wider business issues on the Van Centre and customer
  • Represent the Volkswagen Commercial Vehicle brand

Key Result Areas:

  • Departmental complaints measurements
  • Repeat service visits / ‘fixed right first time' measurements
  • Retailer audit against standards and guidelines
  • Customer satisfaction (Who Cares Wins)
  • Productivity
  • Approach to H&S and cleanliness of work area

Personal Qualities:

  • Analytical thinking
  • Empathy and tolerance
  • Ethical behaviour
  • Responsibility
  • Open-mindedness
  • Self-confidence
  • Customer-orientation
  • Professional appearance

Education:

  • City and Guilds Part 3 or NVQ, Level 3, Motor Vehicle

Experience:

  • Professional appearance
  • Previous experience in a similar role
  • Proven track record in vehicle repair and servicing
  • Clean driving license
  • Computer skills, including experience of operating technical vehicle repair software

The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Audi, SEAT, ŠKODA, Bentley, Bugatti, Ducati, Lamborghini, Volkswagen Commercial Vehicles, Scania and MAN.
The Group operates 94 production plants in 18 European countries and a further…


The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Audi, SEAT, ŠKODA, Bentley, Bugatti, Ducati, Lamborghini, Volkswagen Commercial Vehicles, Scania and MAN.

The Group operates 94 production plants in 18 European countries and a further eight countries in the Americas, Asia and Africa. Each working day, 501,956 employees worldwide produce some 34,500 vehicles, are involved in vehicle-related services or work in the other fields of business. The Volkswagen Group sells its vehicles in 153 countries.

It is the goal of the Group to offer attractive, safe and environmentally sound vehicles which are competitive on an increasingly tough market and which set world standards in their respective classes.

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