Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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PLANNING & PERFORMANCE MANAGER

Geplaatst 24 mrt. 2024
Werkervaring
3 tot 5 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Our Role

Our Customer Retention and Value Management team is responsible for managing domestic customer churn across all our product portfolio, by creating customer strategies that drive retention, value and ensure positive customer outcomes. Reporting into the Head of Retention & Customer Value, you’ll develop the segmented retention plan whilst establishing targets, budgets and objectives and managing ongoing business performance.

You’ll work in close partnership with the propositions team to ensure the alignment of the proposition’s roadmap with the energy retention plan, focusing on key drivers and utilising SSE’s portfolio of products and sponsorship assets. Through analysing business performance and evaluating key insights, you’ll develop, recommend and present retention strategies to senior stakeholders, utilising your influencing and negotiation skills to bring them onboard and drive change.

You’ll ensure compliance and regulatory requirements are adhered to and lead a small team of experts by example. The role will also involve the management and leadership of cross functional indirect teams, promoting high levels of engagement and staff motivation, ensuring KPI results and positive customer outcomes are achieved.

Your Skills and Experience

This is a pivotal role within our team, so we’re looking for someone who is experienced in forecasting methodology, who can collate and manipulate data in order to produce meaningful performance reporting. Outstanding numerical, planning and communication skills are essential, and you’ll bring the ability to turn detailed information into high level digestible stakeholder presentations through your proficiency in Excel and PowerPoint.

You’ll be a self-starter with high attention to detail and an excellent team player who can use your own initiative. We’re looking for someone with strong coaching skills who can help develop colleagues and promote effective team working.

Our Company

SSE Energy Services is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market.

At SSE, our job is to provide the energy people need in a reliable and sustainable way. We're involved in producing, distributing and supplying electricity and gas and we provide other energy-related services as well. SSE is the only company listed on the London Stock Exchange involved in such a wide range of energy businesses.

Energie
Stanley
10.000 medewerkers