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This is an exciting opportunity to work as an IT Technology Specialist within our Solutions Helpdesk. We deliver diagnosis and resolution to our customers and business partners across our range of imaging software solutions and multifunctional devices. Working within the ITIL framework, to meet customer service level agreements, you will be providing an exceptional level of remote customer service and support. In addition, you will need to identify Installs/Moves/Additions/Changes and escalate Incidents and Problems to internal colleagues and external developers/vendors where required.
Previous experience within a Software IT Support Desk is highly desirable, however a competent individual with relevant proven IT skills and experience will be considered.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
As part of our Solutions Helpdesk you will be working coherently with your skilled colleagues to deliver remote support on our range of print imaging solutions. In accordance with defined service level agreements, you will work closely with end users and their IT support departments to diagnose and resolve imaging related Incidents and Problems. Where necessary, you will be required to escalate these issues both internally and externally to our developers and vendors, where required.
Here at Canon, we strongly encourage learning and development. You will regularly receive a variety of bespoke training programs, tailored to the meet your progression and our customers’ increasing support requirements. You will contribute to the overall knowledge and resource made available to our teams, through opportunity to develop and grow our knowledge bases.
The nature of the role offers an opportunity to experience aplethora of different troubleshooting scenarios making every day as exciting as the next.
What we ask
You will need
Canon is the leading name in imaging and has been for the past 80 years. We are the leading provider of consumer, business-to-business, and industrial digital imaging solutions. An emphasis on technology is part of Canon’s corporate DNA and we are dedicated to helping people reimagine what is possible through imaging.
We are utilising our imaging technologies to go beyond the…
Canon is the leading name in imaging and has been for the past 80 years. We are the leading provider of consumer, business-to-business, and industrial digital imaging solutions. An emphasis on technology is part of Canon’s corporate DNA and we are dedicated to helping people reimagine what is possible through imaging.
We are utilising our imaging technologies to go beyond the rich line up of our existing products to cultivating new areas of business where our imaging technology can push the boundaries of what is possible. This reaches into satellite development, medical advancements, growing the possibilities of print and industrial equipment and network video cameras, which contribute towards building smart cities. Canon’s core strength in optical and imaging technology is also contributing to advances in astronomy.
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