Functional Solution Leader for Supply Chain

Scope: Lead the Functional Solution Tower of Supply Chain within The Magnum Ice Cream Company Global Business Solutions (GBS) organization and all related shared service processes.

Reports to: Head of GBS

About GBS: Global Business Solutions:

GBS is TMICC’s trusted transformation partner, delivering innovative and integrated solutions from design to delivery. We develop future-fit capability, expertise and technologically advanced solutions to unlock speed, simplicity and operational agility across TMICC's operations.

This is your chance for a ‘once in a lifetime’ career experience, playing a part in the creation of a fully independent, new Ice Cream company and a greenfield GBS organization. Employees within GBS partner with multiple business functions who operate across TMICC’s 60 countries, such as Supply Chain, Sales, Customer Services, Consumer Engagement, Finance, Procurement, Legal, Marketing, Information Technology and beyond. You will become part of the delivery service engine behind TMICC’s hero brands, and will have the opportunity to implement new solutions and processes alongside an innovative tech stack.

Job Purpose:

This role will design, implement and run the future of supply chain organization and capabilities while leading the relevant demerger TSA exit and transition. In addition, you will lead a culture of continuous improvement and transformation, by combining deep operational expertise and visionary leadership with data-driven insights and feedback, to deliver a seamless, scalable and digitally enabled customer value chain that strengthens business agility, efficiency and profitable growth.

Key Responsibilities:

• Define & design the Supply Chain (Forecast to Plan, Order Management, Logistics, Invoice to Cash, Customer Master Data) organization and process design by working closely with cross-functional teams in IT, ERP, Master Data Management, etc.
• Lead the future Global Process Owners/Experts to deliver more effective and efficient design and operation, driving process standardization, automation, and continuous improvement.
• Act as the key SPOC for Supply Chain to the Business and Function stakeholders.
• Lead the successful exit of related TSAs, delivering to hard deadlines to support the demerger of TMICC from Unilever.
• Support the development and execution of the global function strategy to deliver customer experience excellence, business agility, and simplicity.
• Design, build, recruit, and lead a best-in-class team across our GBS global and regional hubs, promoting a customer-first mindset.
• Lead digital transformation initiatives across the function, driving deployment and adoption of innovative technologies, AI-driven analytics, and beyond in partnership with Enterprise Technology teams.
• Oversee global service delivery and performance management (including any third-party service providers) across the function, delivering consistent performance to SLAs and achieving KPIs.
• Leverage data and advanced analytics to generate delivery insights and customer feedback to drive proactive decision making and service innovation.
• Build strong relationships with key business functions/markets and act as a strategic liaison between GBS and business functions/markets, ensuring alignment on customer experience goals and priorities.
• Serve as a key contributor to the GBS Leadership Team and transformation roadmap, influencing global operating models, process harmonization, continuous improvement, and new capability roll-outs.
• Create and maintain relevant documents, assets, tools, and processes.
• Manage budget and costs related to the function.

What You Need to Succeed:

Experience:

Must have:

• 15+ years leading end-to-end supply chain operations within a shared services/GBS organization, preferably within a consumer goods company.
• 10+ years leading large-scale transformation programs within supply chain.
• Experience leading geographically distributed teams across multiple markets and with vendors.
• Experience setting up new organizations globally and future state design and implementation.
• Program/Project management in large transformations, such as platform switching and global rollouts, is an advantage.
• Strong track record in operational leadership, service delivery excellence, and process improvement (Lean/Six Sigma certification preferred).

Advantages:

• Salesforce knowledge; S4 Hana implementation experience.
• Merger & demerger experience in operations.
• Knowledge of tools like Kinaxis, High Radius, FSCM, etc.

Competencies:

• Strategic thinking with the ability to translate business goals into operational execution, underpinned by digital technology deployments.
• A customer/consumer-centric mindset with a passion for high performance and continuous improvement, and strong awareness of emerging digital technologies.
• Data-driven mindset, leveraging analytics to measure, predict, and improve performance.
• Strong change leader with solid stakeholder management skills; able to effectively deal with resistance and conflicts, establish strong relationships, and build trust.
• Exceptional ability to manage complexity, including competing priorities, risk management, and interdependency management.
• Demonstrated leadership skills; able to build, motivate, and lead teams in an international context.
• Highly analytical and structured customer-centric behavior; excellent eye for detail, hands-on mentality, and ability to work under pressure to strict deadlines.

Qualifications:

• Relevant Master's Degree or equivalent experience.
• Advanced Lean Practitioner (or equivalent experience).
• Fluent in English; additional languages are a plus.

We take pleasure seriously. Join the Ice Cream team now! 🍦