ServiceNow Platform Owner

Are you excited to be part of our dynamic team where business meets technology? Driving Rituals' growth through innovative tools within our Business Technology department.

Shape the Future of Our ServiceNow Platform

Join our IT & Digital Transformation team as a Sr. Service Integration Manager (ServiceNow Platform Owner) and shape the future of our ServiceNow platform across the enterprise. You’ll be at the heart of our transformation, defining the platform strategy, overseeing governance, and ensuring that ServiceNow drives measurable business value. This is a unique opportunity to combine your passion for service management, stakeholder engagement, and technology leadership, while building a platform that supports operational excellence and digital innovation.

Your Role

As the Sr. Service Integration Manager, you are the strategic owner of the ServiceNow platform. You will define the long-term vision and roadmap, ensuring that the platform aligns with business objectives, IT strategy, and digital transformation initiatives. You will oversee platform architecture, governance, and adoption, while working closely with stakeholders to translate requirements into sustainable solutions. You will manage the ServiceNow ecosystem end-to-end, including vendor relationships, licensing, demand prioritization, and continuous improvement initiatives. You will act as the bridge between business units, IT leadership, and development teams, promoting adoption and ensuring that the platform delivers value across the enterprise.

Key Responsibilities

• Define and drive the ServiceNow platform vision and strategic roadmap, including evaluation of emerging features and innovations.
• Establish governance frameworks, standards, and policies to ensure consistency, security, and compliance across the platform.
• Serve as the main point of contact for stakeholders, gathering requirements, aligning priorities, and promoting adoption.
• Work with architects and developers to maintain scalable, maintainable, and performant platform architecture.
• Prioritize incoming requests, manage resources, and oversee release planning to balance capacity and business needs.
• Manage vendor and license relationships, ensuring compliance, optimization, and cost efficiency.
• Measure, report, and communicate the value delivered by the platform through KPIs, adoption metrics, and ROI.
• Drive continuous improvement, leveraging best practices, out-of-the-box functionality, and ServiceNow capabilities to enhance platform maturity.

Qualifications

You are an experienced platform owner with a strong service management mindset. You think strategically, act decisively, and thrive in a complex environment where your decisions shape the technology and business landscape.

• Extensive experience managing ServiceNow or similar enterprise service platforms.
• Proven stakeholder management skills and experience working across multiple business units.
• Strong understanding of ITIL processes, governance frameworks, and platform architecture.
• Ability to prioritize, manage resources, and lead complex initiatives end-to-end.
• Experience with vendor management, licensing, and contract negotiations.
• Strong analytical skills with the ability to measure impact, ROI, and adoption.
• Excellent written and verbal communication skills in English.
• Bachelor’s or Master’s degree in a relevant field (IT, Business, or Engineering).
• Certified Platform Owner Associate (CPOA) certification is a plus.

Our Offer

You will be part of the IT & Digital Transformation team, reporting to the Head of IT Services. This role offers a unique platform to shape a critical technology asset that impacts the entire company.

We offer:

• Strategic leadership role: Own and shape the ServiceNow platform, a key enabler for business and IT operations.
• Freedom to innovate: Drive initiatives that enhance service delivery, digital transformation, and operational excellence.
• Autonomy and ownership: Work independently while collaborating with a skilled and supportive IT team.
• High impact: Your work will directly influence efficiency, governance, and user experience across the organization.
• Culture of excellence: We prioritize sustainable solutions and continuous improvement, while supporting your personal and professional growth.

This role is based at our Amsterdam Central Head Office. While flexible working is possible, a strong on-site presence is required to effectively engage with stakeholders and build relationships across teams. Occasional travel may be needed.

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events

Any questions? Our recruiter Renée is happy to speak to you via renee.havenaar@rituals.com. Please note that applications via e-mail are not taken into consideration.