Business Consultant Process Automation

At a glance

At ABN AMRO's Process Automation Grid, we focus on improving and digitalising the daily experiences of our clients and employees across all Client Units. By combining business and technology perspectives, we play a key role in shaping the bank's strategy for hyper automation.

As a Business Consultant, you will work closely with both business and IT stakeholders to identify the best solutions and support Client Units in automating their processes. You’ll contribute to delivering end-to-end process automation by managing various initiatives, collaborating with different stakeholder groups, and ensuring clarity and structure to drive actionable solutions and decisions.

Your Job

Your job involves a combination of activities, ranging from the definition and implementation of strategic initiatives within the hyper automation domain, to the intake of new business processes for automation; to ensure that our teams can pick processes for development. You enjoy working with a diverse group of stakeholders from different backgrounds, as you will work closely with business and process experts across Client Units, and in close collaboration with our Product Owners.

To succeed in your role you’ll have a good understanding of what drives the client and employee experience and the IT landscape, and you are aware of the latest innovations within banking and digital. Most importantly, you are a connector: you structure and simplify complex content and you build bridges, bringing others together. Within the Grid, you support the Grid Owner and Product Owners, taking responsibility for your portfolio of end-to-end process and/or a specific tooling domain; from ideation to implementation.

Working Environment

You will be part of an international team, working alongside stakeholders from various Client Units in a dynamic and ever-changing environment. As a Business Consultant in the Process Automation team—part of the bank-wide Business Process Management - Process Digitalisation department—you will play a crucial role in advancing digital solutions that enhance the experience of both clients and employees.

Your responsibilities include:

• Collaborating with business experts and process designers to define effective digital tools and solutions.
• Acting as a bridge between business and development teams to ensure outcomes align with expectations while identifying opportunities for improvement.
• Exploring and experimenting with innovative concepts in process digitalisation, such as workflow automation, rapid application development, robotics, and data analytics.

Your Profile

You enjoy combining think-work with execution. You understand stakeholder’s needs and can deep dive in content, structure complex topics and translate them into tangible actions. You have affinity with the fields of technology, process, program and portfolio management.

We are looking for seasoned professionals with a strong interest in technology and with consulting experience. If you think your profile fits this list we are looking forward to meet you:

• Higher educational background (WO); and 3 - 5 years of work experience.
• Proven experience in analysing, structuring and prioritising complex problems and a portfolio of initiatives, identifying solutions/options and presenting your advice to stakeholders in a convincing and structured manner.
• Experience in the context of process analysis; understanding of lean concepts and ability to interact with process experts, perform business analysis, structure business cases, and manage stakeholders from design to implementation.
• You are a critical thinker and you have an interest in technology and innovation (e.g. Intelligent Automation/Hyper Automation tools); you can quickly understand the capabilities of technology and their applicability in specific use cases.
• The right attitude towards collaboration, exploration and getting-things-done. Hands-on mindset and the ability to act as a connector and lead by influence.
• You are comfortable working in English on a daily basis.

We Are Offering

• The gross monthly salary (minimum €6,051 - maximum €8,665) is based on a 36-hour work week, including holiday allowance and Benefit Budget;
• The Benefit Budget amounts to 11% of your salary. If you do not make any purchases or reservations in the Benefit Shop during a month, you will receive one-twelfth of your Benefit Budget for that month as a payout;
• Five weeks of vacation per year. You have the option to purchase up to four additional weeks per year;
• Personal Development Budget of €1,000 per year. You can save this amount up to €3,000;
• Option to work from home (in consultation with your team);
• A yearly public transport subscription with free travel throughout the Netherlands;
• An excellent pension scheme.

We invite you to contribute to enhancing the way we support our employees and deliver exceptional value to our clients. Your experiences and insights are valuable to us, and we aim to integrate the best practices you've acquired. Joining us means working in a dynamic, multi-disciplinary, and international team, with ample opportunities for growth—both within your area of expertise and beyond—aligned with your ambitions and drive.

For more information, please contact Pedro Gouveia via pedro.gouveia@nl.abnamro.com.