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CRM Strategy & Segmentation Transformation Lead

Posted 12 Jul 2024
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Work experience
0 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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Key responsibilities:Planning and management, gather requirements to develop detailed Project plans and Project estimations to task level.Proactively assist the Business to identify upcoming conflicts and resource gaps.Serve as interface with the global and local Brand teams on Project Planning and delivery management.Lead and deliver projects for Regional and global teams, ensuring adherence to timelines and quality objectives.Ensure delivery of efficient and high-quality results.Lead an efficient and high-quality team that promotes harmony and standard methodology sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering outstanding services.Provide guidance on training requirements in relation to Commercial processes -Takes initiative to drive standardization of reports across brands.Key performance indicators:Quality and accuracy of forecast assumptionsGood customer satisfaction scoresAbility to handle multiple stakeholders / projectsEssential Requirements:Bachelor’s degree in Engineering, Administration, Economics or similarExperience in different industries, including pharmaceuticals in roles related to business intelligence or commercial operations working with analytics, incentive compensation, planning, sizing, data management, data visualizationHigh understanding and management of sales force performance measurement platforms: VEEVA, IQVIA, PowerBi and knowledge in Microsoft Power Query or ETL tools like Alteryx and advanced ExcelProven expertise of the Health Care and Pharmaceutical industry data sources, such as IQVIA, DDD, HCOS, PSPProficient in EnglishProject managementHigh levels of collaboration, drive (is a must) and team spiritCritical thinking, adaptable to change with the environmentProactive, curious, and resilientWhy Novartis?Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating,supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?https://www.novartis.com/about/strategy/people-and-cultureBenefits and rewardsRead our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewardsCommitment to Diversity and InclusionNovartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.Join our Novartis NetworkNot the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soonas they come up: https://talentnetwork.novartis.com/network

Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. We also aim to reward those who invest their money, time and ideas in our company.

Other
Amsterdam
Active in 80 countries
300 employees
40% men - 60% women
Average age is 40 years