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Implementation Engineer

Posted 16 Jul 2024
Work experience
0 to 7 years
Full-time / part-time
Job function
€35,000 - €49,000 per year
Degree level
Required languages
German (Fluent)
English (Fluent)
Spanish (Fluent)
French (Fluent)
Italian (Fluent)

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At Nicolab the relationship with our customers is key; we believe in a transparent approach and keeping constant dialogue to understand customer needs and deliver the most value. This role is geared towards building trusting relationships with our customers through demonstrating the value of our product and ensuring that when used, they are gaining maximum value from it. In this role, you are successful when you work with our technical team to ensure the implementation goes smoothly with minimal impact on hospital IT resources and users are comfortable and enthusiastic about using StrokeViewer. You will review customer performance to provide feedback to customers during the project's lifetime, helping them optimize their care. You will also be responsible for guiding customers on optimal product usage and for creating customer-facing documentation to support.

As a Junior Implementation Engineer and Tech Support, you will play a crucial role in ensuring the successful deployment and support of our software solutions. You will work closely with customers during the implementation and onboarding phases, as well as provide ongoing support post go-live. This role requires a good understanding of our software and backend services, strong problem-solving skills, and excellent communication abilities.WHAT YOU'LL BRING

  • You will bring strong technical & clinical knowledge combined with good communication skills to get your message across.

  • You can present to groups of senior clinicians and technicians, owning the explanation of how the product works.

  • You have a go-getter attitude and aren't afraid to pick up the phone and contact clients to push along implementations.

  • You love to work in teams and are proactive in reaching out to members globally and ensuring that Nicolab's product and sales teams are aligned on the implementation schedules.

  • You can also work independently, thanks to your eye for detail and structured approach


  • Bachelor’s degree in Information Technology, or a related field, or equivalent work experience in hospital IT.

  • Basic understanding of software and backend services.

  • Solid project and time management skills.

  • Strong troubleshooting and problem-solving skills.

  • Excellent verbal and written communication skills in English.

  • Ability to work independently and as part of a remote team.

  • Customer-focused with a commitment to providing high-quality support.

  • Previous experience in a technical support or implementation role.


  • Familiarity with DICOM, PACS, and hospital IT.

  • Experience using support ticketing systems, JIRA, Confluence.

  • Verbal and written communication in Spanish, Italian, French or German.


  • Chance to make a real difference to patient’s lives
  • Stimulating environment with a fun motivated team
  • Pension plan contribution
  • Additional 8% holiday pay
  • Flexible working hours
  • Travel expenses by car, train or bike
  • Work laptop


At Nicolab, we connect the right physicians at the right time to streamline emergency workflows. By providing physicians with all necessary information at their fingertips, they can diagnose patients more accurately and make faster treatment decisions.

Nicolab was founded in 2015 following the acclaimed MR CLEAN trial, the first Randomised Clinical Trial proving the benefit of Endovascular Treatment. The trial led to a global paradigm shift in acute stroke care and triaging, resulting in the hospital Hub and Spoke model.

Leading MR CLEAN researchers and our co-founders, Dr. Merel Boers and Dr. Renan Sales Barros, recognized the need for an AI solution to revolutionize stroke care. With exclusive access to the heterogeneous MR CLEAN dataset, Nicolab developed StrokeViewer. StrokeViewer provides the most accurate AI algorithms to diagnose stroke patients worldwide. While Nicolab continues to run its operations with Headquarters in Amsterdam, The Netherlands, we are proudly an Australian-based publicly unlisted company with an expanding global presence.

Join us and be part of a team that values innovation, collaboration, and growth. If you are passionate about making a difference and eager to take your career to the next level, we want to hear from you! Apply now and start your journey with Nicolab

Nico.lab’s groundbreaking technology enables fast and accurate image analysis that helps physicians in making well-informed decisions. Nico.lab developed StrokeViewer® to support the complex process of clinical decision-making in a world where every minute counts.

Active in 2 countries
13 employees
70% men - 30% women
Average age is 26 years