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Customer Onboarding - Project Manager

Posted 14 Jun 2024
Work experience
0 to 7 years
Full-time / part-time
Job function
Degree level
Required language
Dutch (Fluent)

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We are looking for a Customer Onboarding Project Manager to join our Contract Logistics BeNeLux team.You will be responsible to deliver customer onboarding project implementations and ensure they are delivered on time, in scope, and within budget. You will manage and pro-actively follow-up and intervene where needed in running customer onboarding projects.

Your Responsibilities

  • Managing, executing, superving, coordinating the zero failure implementations of customer onboarding projects;
  • Collaborating with your substreamleads and ensuring that your team achieves the internal KPI’s. This includes full responsibility in escalation of resource, problem-solving and solution coordination on all issues which appear;
  • Preparing and executing the bi-weekly project SteerCo boards; aligning the content with Project Executives and Project Teams;
  • Maintaining and strengthening the existing continuous improvement culture by actively stimulating and supporting continuous improvement initiatives;
  • Fostering continuous improvement in order to increase performance and quality, and deliver zero failure projects; #LI-AM4
  • Roll out of corporate customer onboarding initiatives/changes within your project team.

Your Skills and Experiences

  • Master’s degree in Business, Logistics or related field or equal level by experience; Minimum 5 years of successful management in a similar role;
  • Solid knowledge of project management and of the concepts of lean management and continuous improvement.
  • Software knowledge and usage: advanced MS Excel and advanced expertise with warehouse management systems.
  • Strong leadership to take responsibility for results and to lead a team; Well-oiled communication skills which you use in dialogue with colleagues, internal stakeholders and possibly also customers. You are capable of managing conflicts and resolving high tension situations in teams.
  • Organizing and time management skills. You have a self-motivating and result-motivated personality.
  • Fluent English is mandatory, Dutch is an asset.

Good Reasons to Join

Working with pleasure at Kuehne+Nagel means something different for every employee, that is why we offer an ambitious working environment in which entrepreneurship, development, and progress are paramount. In addition to a competitive salary and attractive bonus scheme, we also offer a good pension plan, a car leasing option, and group discount on your health insurance with CZ. You have 24 vacation days and 3.5 ATV days with the possibility to purchase additional days. We have flexible working hours so that your work-life balance is optimal. There are opportunities to work from home. You will start on a one-year contract with a view to permanent employment and you are at the wheel of your own development through our Kuehne+Nagel Academy.

With more than 63,000 employees at 1000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based lead logistics solutions.

33,422 employees