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Customer Support (Hungarian speaking)

Posted 16 May 2024
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Work experience
0 to 2 years
Full-time / part-time
Part-time
Job function
Degree level
Required languages
English (Fluent)
Hungarian (Fluent)

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TicketSwap is on a journey to become the world’s favorite platform for fans to buy and sell tickets. On this journey, we’ve already reached over 12 million users across 36 countries. Our goal is to make buying and selling second-hand tickets safe, fair, and easy.

Our Customer Support department is here to assist fans with any questions they may have about our platform. From fans who have questions about how to use our site to those who need help selling a ticket, we are ready to help everyone in need. Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers.

Our Customer Support is the front line. Dealing with fan's questions via phone, chat and email quickly and effectively is one of our key strengths. Therefore, we are looking for a Hungarian-speaking Customer Support Hero who will be responsible for providing the best customer service to our Hungarian fans! 🙌

Part-time · Amsterdam

What you can expect from the work

On a daily basis, you'll be helping our fans via chat, email and phone, and you do this with great enthusiasm. In addition, you will be involved in:

  • Fixing sellers' mistakes and finding ways to avoid this in the future;
  • Achieving goals regarding customer satisfaction and productivity, in order to contribute to the company wide targets;
  • Thinking about improving and automating processes within the support department.

About you

Helping people is second nature to you; you are social and you can empathize well with others. You also possess the following qualities and competences:

  • Exceptional proficiency in Hungarian and English, both written and verbal;
  • You are customer-oriented and have problem-solving skills;
  • You are stress-resistant and embrace changes;
  • You like a fast-paced, dynamic working environment;
  • Customer service experience is a plus;
  • You are available for at least 24-32 hours a week and you’re based in or near Amsterdam. Working weekend shifts (one day per weekend) is part of this role. During weekdays, we have day shifts from 09:00 to 18:00 and evening shifts from 12:00 to 21:00. During weekends we have shifts from 10:00 to 18:00.

TicketSwap Perks & Benefits

At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

  • Healthy lunch & snacks every day
  • Pension plan, fully paid by TicketSwap
  • Friday drinks at the office
  • Diverse team with 30+ nationalities
  • Electrical sit-stand desk
  • 25 paid holidays a year

Excited and ready to join our team?

Research shows that women and those in traditionally underrepresented groups tend to apply only if they check all the boxes. That’s a shame, as we would love to build a diverse team. If you know you’ve ‘got what it takes’, but don’t meet every requirement for the role, we would still encourage you to apply.

TicketSwap is looking for the best and motivated talent out there no matter your nationality, gender, sexual preference or religious beliefs. 🚀

Join the TicketSwap team!
Diversity and inclusion of all types of people is what makes a company super-productive and amazing. At TicketSwap we really value individuality and authenticity. Always be yourself!
We are committed to creating and sustaining and open and supportive work environment. This includes equal opportunity in hiring, promotions and personal development within the company, regardless of one’s sexual orientation, gender identity or expression.

Entertainment
Amsterdam
Active in 7 countries
180 employees
50% men - 50% women
Average age is 31 years