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Customer Engagement International Lead

Posted 25 May 2024
Work experience
2 to 3 years
Full-time / part-time
Job function
Degree level
Required language
English (Fluent)

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Customer Engagement International Lead

Job Description

Customer Engagement International Lead:
Lead a team strengthening customer relationships in International Markets using design thinking and design strategy.

Your role:

As Customer Engagement International Lead, you will lead a team with expertise in design strategy, customer engagement, and customer experience to build strategic partnerships with customers and accelerate large-deal pull-through. Working together with our commercial and innovation partners, this team brings strategic design competences and a design thinking mindset into the collaborative journey to align and communicate Philips solutions that meet customer needs.

You and your team will design, plan, and lead cross-functional customer engagements using design thinking approaches in partnership with regional leaders, account executives, sales teams, and marketing teams. You will identify and advocate for customer needs using customer feedback and best practices to ensure effective engagement with customers across sales and delivery activities in multiple geographic regions.

Join Philips Design, one of the most respected in-house design groups in the world. The products, services and solutions we design touch the lives of millions every day. We shape experiences to improve lives.

Philips is committed to nurturing world-class talent by investing in craft and capability. This is driven by the need to deliver consistently high-quality transformative solutions to customers, as well as attract and retain the best design talent. At Philips Design, we believe that experience can make or break outcomes and Design can make or break experiences.

We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

From a clear purpose to improve lives through meaningful innovation, to collaborating with a global community of design peers, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

You're the right fit if:

  • You’ve got minimum 10 years of professional experience of experience related to strategic design, design research and customer cocreation preferably in combination with strong business focused role.

  • You have at least 2 years of experience leading and managing designers.

  • Track record in driving design, customer & business strategies, combining deep business knowledge and applying design methods like design thinking and service design.

  • Advanced skills to facilitate executive level stakeholders, customers, and contributors to the engagement with proven experience to drive outcome and impact in strategic dialogues.

  • Proven ability to build strong stakeholder relationships across the Philips value chain and develop strategies for managing change, leveraging influencing skills on themes outside the Design scope e.g., finance, marketing, innovation, operations.

  • Proven ability to analyze unstructured sets of information and synthesize the info to drive clarity and understanding around customer’s context and needs.

  • Excellent verbal and written skills and business command of the English and preferably a second (European)language

  • You have a Master degree in Design, Design Research or related discipline, or equivalent professional Design training and experience

About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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our rich and exciting history.

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our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.


Philips is a leading health technology company focused on improving people’s lives across the health continuum – from healthy living and prevention, to diagnosis, treatment and home care. Applying advanced technologies and deep clinical and consumer insights, Philips delivers integrated solutions that address the Quadruple Aim: improved patient experience, better health outcomes, improved staff experience, and lower cost of care.

Active in 100 countries
11,000 employees
60% men - 40% women
Average age is 39 years