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Community Support Intern

Posted 23 May 2024
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Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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Are you looking for an internship at one of Europe’s most exciting companies and meet new people from all over the world? We are looking for a Community Support intern joining our team for 5 months starting in September 2024.

Your Mission Should You Choose To Accept It...

As our community support Intern, you’ll oversee and learn how to convert leads into bookings. At the end of your internship you will master all the tricks of the trade on anything sales and customer service related; from steering potential guests in their decision making on the phone, to answering all questions on WhatsApp or LiveChat. With your enthusiastic student spirit and organizational skills, you'll create a seamless customer experience. You'll maintain clear lines of communication with your team, and (potential) guests.

In Case You Don’t Know Who We Are (ahem):

Redefining hybrid hospitality since 2012, TSH sets standards on a global scale. Offering a community driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.  

What You’ll Do

  • Strive to deliver the best (9+) support/experience for our guests
  • Driving commercial results via various channels such as: telephone, live chat, third parties and e-mails
  • Selling relevant (cross and upsell) TSH services/products
  • Handling (financial) administrative tasks and change requests
  • Sharing guest feedback, insights, and ideas with colleagues

Who You Are

  • You’re a student – you must be enrolled in a university!
  • Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business
  • Hospitality-minded with an enthusiastic and open approach, with affinity and interest in sales and customer experience/support
  • Flexible; we also work in weekends (and evenings)
  • Enjoying receiving and taking responsibility and you can work independently
  • Someone who enjoys working and learning in an ambitious, informal and international environment
  • Have no holiday plans during your internship
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced team environment
  • Fluent in English (mandatory), as well as Dutch or German or Italian or French or Spanish
  • Comfortable in an ambitious and informal working environment

What We Offer

  • An amazing work environment with a fantastic vibe and lots of positive energy
  • On the job coaching and guidance
  • Monthly compensation for your internship
  • The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry
  • A first glimpse into the world of Hospitality with one of the most innovative players in the market
  • Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
  • A wonderful workplace to call home with, dare we say it, fun colleagues

Where people come together, committed to providing the best space, experience and coworking space for our community and even more so, the people who work for TSH. With everything from mental health support to leadership training and more, we are there to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics is what make us different, so come as you are.

The Social Hub is much more than a hotel. In our boundary-blurring spaces we bring together a new generation of bold change-makers to connect, learn, stay, work, and play. Creating memorable experiences for our community of hotel guests, students, creatives, enterprising minds and anyone in between.

Hospitality
Amsterdam
Active in 6 countries
1,000 employees
40% men - 60% women
Average age is 31 years