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Customer Service Assistant

Posted 18 Jan 2024
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Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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– Customer Service Assistant (67473)

Location – Deinze, Belgium

Job model – Hybrid

Join our team as a Customer Service Specialist where you'll be the key player in providing seamless customer order processing, managing customer master data, pricing, and contracts. Take charge of the complete delivery process, including transport for premixes, and handle complaint resolution while optimizing processes internally. Ensure top-notch customer service quality, optimize transport conditions with forwarders, and collaborate closely with sales in calculating blends and straights prices. This role offers a dynamic environment where you can shape a successful career by delivering efficient solutions and maintaining exceptional service standards.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

  • Ensure efficient and timely handling of the Order to Cash process in close collaboration with planning department.
  • Maintain and regularly update customer and country specific master data.
  • Monitor products on allocation and ensure that release is done in a timely manner.
  • Ensure internal and external communication by phone/e-mail/fax for all matters pertaining to customer issues.
  • Maintain surveillance of call-offs against contracts, delivery lead-times, pricing, MOV, item proposals and inform account management and customers accordingly.
  • Check and monitor credit limits in close collaboration with the account management and Finance.
  • Process and surveillance of Customer Complaints
  • Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e., orders confirmation, invoices, credit notes.
  • Monitor consignment stocks (if applicable)
  • Adhere to segregation of duties and SHE guidelines.

We bring

  • A supportive environment where you’re empowered to grow and share your ideas.
  • An inclusive and multicultural team with respect for everyone
  • A dynamic work environment with many challenges that give you the possibility to work autonomously and with a team in finding the right solutions.

You bring

  • Min. 2-5 years of generalist, commercial background followed by practical experience in Customer Service/and or transportation activities.
  • Familiar with Incoterms, liability matters pertaining to Insurance.
  • Familiar with ERP systems SAP
  • Good knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) and internet
  • Very good command of English and Dutch is a must.
  • Customer-oriented
  • Managerial / social knowledge and experience: flexible and open minded, communicative, and co-operative, enthusiastic and committed, business and process oriented, good telephone skills. Able to prioritize under pressure, team player, accurate and reliable.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Pease note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

Royal DSM N.V. is a global science-based company active in health, nutrition and materials. By connecting its unique competences in Life Sciences and Materials Sciences DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative solutions that nourish, protect and improve performance in global markets such as food and dietary…


Royal DSM N.V. is a global science-based company active in health, nutrition and materials. By connecting its unique competences in Life Sciences and Materials Sciences DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative solutions that nourish, protect and improve performance in global markets such as food and dietary supplements, personal care, feed, pharmaceuticals, medical devices, automotive, paints, electrical and electronics, life protection, alternative energy and bio-based materials. Put it all together and you have a unique health, nutrition and materials company with annual sales of close to €9 billion, locations in 49 countries and more than 22,000 employees worldwide. The company is listed on NYSE Euronext.

Manufacturing
Heerlen
22,224 employees