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Customer Relations & Sales Ambassador

Posted 15 Jan 2024
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Work experience
0 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Can you elevate Customer Relations into an inspiring experience for the customers and provide high levels of customer service? Do you have a passion for creating unique experiences within the beauty/wellbeing industry? Then you should apply to this position at Rituals!
YOU ARE ALL ABOUT CREATING EXPERIENCES

Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love. This matches you as enthusiastic Customer Relations & Sales Ambassador, you:

  • Are available for at least 24 hours per week (32, 36 or 40 hours are also possible).
  • Support our customers on social media, by e-mail and on the phone.
  • Love to spot sales opportunities and recommend our products to fit the needs of the customers.
  • Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
  • Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
  • Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.

JOIN OUR TEAM
Within the Customer Relations department, you work together with international and motivated colleagues. Just like you, they have full focus to deliver the best quality every time. You notice that, especially by their creativity and solution-orientated mindset. And how do you best describe our working atmosphere? Fun, connected and with a lot of passion.

GOOD TO KNOW

  • We are seeking ambassadors who speak one of the following languages at a native level (+ English fluently): Dutch, German, Spanish, Portuguese, French, Italian, Polish, Swedish, Norwegian, Danish and Finnish
  • We work with different shifts. Monday – Friday:
    • 08:00am – 16:30pm
    • 08:45 am – 17:15pm
    • 10:00am – 18:30pm
    • 12:30am – 21:00pm
  • During the weekend, we have a single shift. Saturday – Sunday:

    10:00am – 18:30pm

  • On Sundays and bank holidays, an extra salary % is applicable.
  • 100% flexibility is required for this position.
  • You will start your first week with a full-time, inspiring one-week training program at the office. Followed with a 13-15 weeks onboarding program on the job.

THIS IS YOU
High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help our customers. Working in a fast-paced environment energizes you. And lastly, you have:

  • Graduated from MBO (secondary vocational education) level or HBO (higher vocational education). Or finished your college degree.
  • The confidence to handle your native language and English (C1-2 level) speaking customers, written and spoken.
  • A background in a customer service-oriented field.
  • A caring personality in which you always put the customer at the centre of your universe :).

A GUIDE WITH OUR BENEFITS
If you feel good, our customers feel good. Therefore, as an Ambassador, based on a 40-hour work week, you get:

  • A salary that matches the role and responsibilities.
  • 20% discount on all Rituals products (during Rituals sale, you get this discount on top of the existing discount!)
  • A Macbook.
  • Unlimited access to the “Rijksmuseum” in Amsterdam.
  • Fresh fruit, snacks and healthy – also vegan and vegetarian - lunches.
  • Access to an array of social and sports activities (Football team, Marathon, Pride, Monthly Drinks, City Swim).
  • Discount on a gym membership (Onefit or Classpass)
  • Reimbursement of transportation costs (>10 km from the office)
  • Opportunities to continuously develop yourself by attending training and courses.
  • And a lot more!

YOUR PATH TO A NEW CAREER
Join and grow with us! Show your interest and apply quickly online! The next steps afterwards:

  1. Stefanie Teubert will contact you within 5 working days.
  2. You will be invited to do an online and writing assessment.
  3. A telephone introduction meeting with Stefanie of approximately 15 minutes will follow soon after.
  4. You will be invited for an interview at our office to meet with a Customer Relations Team Lead and Stefanie Teubert. Afterwards, you will be shown around our beautiful office at The Edge West (Amsterdam).
  5. You will receive a proposal with the terms of employment.

Any questions? Please send an email to Stefanie at stefanie.teubert@rituals.com and mention ‘Customer Relations & Sales Ambassador’ in the subject.
WE ARE RITUALS

At Rituals, a sense of purpose goes hand-in-hand with an entrepreneurial spirit. We care about the wellbeing of all colleagues as much as we care about the wellbeing of the planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. It is our passion to help you navigate a journey of personal wellbeing and growth. Contribute to our ambitions as Customer Relations Ambassador.

We celebrate this world’s diverse beauty and make our colleagues and customers feel safe, engaged, valued and appreciated, which is our top priority. Therefore, we are an equal opportunities employer and do not discriminate against any employee or applicant.
“We are one of the fastest growing brands. And why? Because of our people”

Raymond Cloosterman, CEO Rituals

#LI-MM1

''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores…


''We're not here to sell you beauty, we are here to make you feel good''

We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores across 29 countries throughout Europe, Asia, Middle East and the Americas/ North and South America; with the aim to open 1,000 stores by 2020.

Retail
Amsterdam
Active in 33 countries
5,000 employees
30% men - 70% women
Average age is 36 years

What employees are saying

Eline van der Wallen

recruitment intern

Eline van der Wallen

From the first day of my internship onwards, Rituals really felt like a second family for me. Somewhere you don’t feel judged and where you have the opportunity to learn and grow as an individual. I’d highly recommend Rituals as an internship company to anyone!