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Day Shift Service Desk Engineer

Posted 10 Jan 2024
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Work experience
0 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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If you are someone who enjoys working on solutions to technical issues in a dynamic working environment with satisfied customers as your main goal, then come and strengthen our team now!

What will you be doing?

Your job as a Day Shift Service Desk Engineer working for the first line SD_EU-APAC is a challenging one, as you will play a pivotal role balancing the needs of customers, technical specialists and the responsible contract manager. Your prime responsibility in this job involves registering issues, be it Incidents, Service Requests, Problems or Changes. You take charge in complex problem-solving sessions, where you will play a facilitating role between technical experts & business stakeholders.

Your communication skills are vitally important. You ensure that your calls are dealt with correctly; you set priorities and decide whether follow-up actions are needed (such as additional maintenance) and initiate such actions.

While working this dynamic customer environment, you will also be looking for process improvement opportunities, where you can implement lessons learned directly from the business.

What do we ask from you?

Vanderlande is a dynamic, internationally oriented organization where employees’ professionalism and passion are paramount. Your excellent communication skills and proactive attitude will demonstrate this professionalism and passion. Furthermore, you are technically able to coordinate several multidisciplinary problems in parallel.

Requirements

  • A completed course of study in which you were able to demonstrate that your intellectual ability is that of an average graduate (equivalent of Dutch HBO)
  • Affinity and/or work experience with Vanderlande’s business
  • You have a “Customer First” mindset, in which your communication skills and proactive attitude make the difference
  • You take end-to-end responsibility for the Service Desk process and, in so doing, you focus strongly on results
  • You are a sharp, analytical thinker
  • You are familiar with ITIL methods
  • You have a good mastery of Dutch and English

About the team

The Service Deployment Group is responsible for developing and implementing ‘Life Cycle Services’ for our systems all over the world. As a first line Service Desk Front Officer, you will be a member of the first line International Service Desk team in the Service Operations department. Service Operations is internationally responsible for operational (service) implementation in our market segments Airports, Warehousing and Parcel, and comprises 180 colleagues worldwide.

The first line Service Desk is the first point of contact for all our customers, which means that quality and customer satisfaction are our main focus. This is where incidents are recorded and analyzed and solutions are found. The team has end-to-end responsibility for producing these solutions. This makes the first line Service Desk a dynamic, varied place to work, in which you will work alongside a five-shift (24/7) rotate in operation. As a Service Desk Front Officer, you will work regular office hours.

Vanderlande is the global market leader for future-proof logistic process automation at airports and in the parcel market. Furthermore, we are also a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

At Vanderlande, you can develop your career, satisfy your ambitions, aspire to new heights, while enjoying personal growth and thriving on achievement.

What we offer

In the challenging and responsible position of Day Shift Service Desk Engineer you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 3.300,- to € 4.500,- gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary you’ll receive the following secondary benefits:

  • 40 vacation days (20 statutory days and a flexible budget worth 20 days).
  • Flexible working hours.
  • A Health & Wellbeing budget worth €300,- per calendar year.
  • Commuting allowance, including full reimbursement of travel by public transport.
  • Working from home allowance.
  • Collective pension scheme and discount on additional health insurance.
  • On-site company health centres with a gym, physiotherapists and occupational therapists.
  • Vanderlande Academy and training facilities to boost your skills.
  • A variety in Vanderlande Network communities and initiatives.
  • And a great company restaurant and coffee bar with barista.

Your application

Are you interested in the position of Day Shift Service Desk Engineer? Then apply now by filling out the application form and uploading your CV and cover letter.

For more information about the position, please contact Chiel Janssen (Recruiter at +31413494102).

Diversity & Inclusion

Vanderlande is an equal opportunity employer and considers candidates for all positions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. Vanderlande’s baggage handling systems move 4.2 billion pieces of luggage around the world per year. Its systems are active in 600 airports including 14 of the world’s top 20.

Logistics
Veghel
6,000 employees