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Support and Operations Analyst Integration

Posted 28 Dec 2023
Work experience
2 to 4 years
Full-time / part-time
Job function
Degree level
Required language
English (Fluent)

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We are IMCD Group, a premier distributor and formulator of speciality chemicals and ingredients worldwide. Founded by a group of industry experts in the Netherlands in 1995, our operations now extend to over 60 countries where we combine our local and global expertise to achieve sustainable results. We have co-created innovative formulations in more than 70 application laboratories that empower our partners to produce products with a positive footprint or minimize negative impact on the environment.

In 2022, we generated revenues of EUR 4,601 million, backed by a team of over 4,300 dedicated employees across 60+ countries. Our commercial and technical experts work closely with clients, customizing top-tier solutions and adding value for more than 60,000 customers and a diverse range of world-class suppliers. We are enlisted at Euronext where our shares are traded in Amsterdam (AEX).

For our office in Rotterdam, we are looking for a: Support and Operations Analyst Integration

Our IT landscape is evolving and as frontrunners in a digital transformation it is vital that our integration capabilities expand to meet this challenge.

The Support and Operations Analyst Integration role is a new position based in our head office in Rotterdam, Netherlands, working as part of the central IT team and reporting to the Group Integration Manager. The post holder will be responsible for monitoring and supporting the day-to-day operations of the integration processes that connect IMCD systems together, and IMCD to our business partners.

Your key responsibilities:

  • Being the first point of contact for integration support. Leading support communication with other teams, the IMCD business, and external parties where needed
  • Responding, managing, and coordinating integration support tickets
  • Coordinating and communicating problems, bug-fixes and resolutions between the integration team, other IT teams, business partners, and the IMCD business
  • Proactively monitoring our integration processes to ensure everything is working as it should, and running optimally
  • Reviewing any failed processes and resolving any issues
  • Monitoring recurring failures and patterns in failures, coordinating solutions where needed

Your profile:

  • To succeed in this role you will need to be a good communicator - managing communication between various stakeholders with varying levels of technical ability, and managing expectations to these stakeholders is vital.
  • You should be keen and willing to take ownership. Taking responsibility of the support and operations of the integration team will be key to being successful.
  • You will need to have strong problem-solving skills accompanied by a proactive approach and perseverance when tackling problems.
  • You must be comfortable working in a fast-paced environment with rapidly changing priorities.
  • You should be confident and able to identify solutions and improvements to the team and have willingness to learn the technical side of integration.

Your skills & capabilities:

  • Experience with stakeholder management and cross-team coordination
  • Experience with integration tooling (i.e. Tibco, MuleSoft, etc)
  • Past experience in an operational role
  • Fluent in English and a Dutch or EU work permit is necessary

Additional qualities or experience

  • Worked in an integration team
  • Worked in an agile IT environment
  • Experience using APIs

What does IMCD offer you?

IMCD is a commercial organization and entrepreneurship is in our genes. Just like all the other colleagues at IMCD, you will get a lot of room to act and develop yourself broadly within your field. Besides excellent primary and secondary working conditions IMCD offers:

  • Working at the headquarter of a fast-growing global company with a strong entrepreneurial culture
  • Flexible start and end times and work from home possibilities
  • A good pension scheme
  • Commuting reimbursement and good accessibility to the office
  • A flat organization where every employee's commitment contributes to its success.
  • A wonderful place to work in a modern office at the Kop van Zuid in Rotterdam
  • Guided and trained by senior team members and specialists within Group IT

We are a leading global distribution partner, formulator and solutions provider of speciality chemicals and ingredients. We formulate with consciousness and execute with care. We take our responsibility seriously and play a pivotal role in shaping a sustainable future for all. With operations in 60+ countries, we co-create formulations in 70 laboratories, in full transparency that allow our business partners to make products with a positive or reduced negative impact on the world we live in.

Active in 60 countries
4,300 employees
50% men - 50% women
Average age is 40 years