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Claims Administrator

Posted 28 Dec 2023
Work experience
0 to 7 years
Full-time / part-time
Job function
Degree level
Required language
English (Fluent)

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Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

Come and join us as a Claims Administrator - A challenging and rewarding role, with varied responsibilities. Focusing on providing a first-class service to beneficiaries and clients, who are going through a bereavement and supporting with the claims processing within a master trust setting.

You’ll be responsible for ensuring the on boarding of clients, to the master trust. This must be processed in a timely manner, always providing first rate customer service to both our clients and consultants.

The key part of this role is to gather information about the potential beneficiary to provide to the trustees to make the final decision on where the death benefits should be paid. This information will be provided through written and verbal communication and full training will be provided on how to handle difficult conversations and have empathy towards the bereaved.

This role could suit someone looking for their first role in insurance or someone already in an administrative role looking for a new opportunity and the chance to work for a global leader within Insurance.

Claims Administrator

What can you expect?

  • An opportunity to join a growing, high performing team based in either Bristol or Manchester
  • A platform to build on existing knowledge and an opportunity to learn new skills
  • Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged

What will you be rewarded with?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis
  • Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more

We will count on you to:

  • Advanced communication with clients, colleagues and providers, to include drafting letters and emails in a professional manner
  • Adhere to MMB processes
  • Ownership of delivery of tasks and proactively manage own workload
  • Partner with internal/ external stakeholders to achieve best service for client
  • Ensure quality of own work through right first time approach
  • Champion continuous improvement within your team/location

What you need to have:

  • Previous experience in an office setting and an interest in working with the benefits sector
  • Excellent customer service and communication skills – able to handle calls of a sensitive nature
  • Strong organisational skills, with the ability to manage a wide portfolio of clients and stakeholders
  • Working knowledge of Microsoft Office

What makes you stand out:

(Not a necessity)

  • Previous Insurance claims experience
  • Previous experience of speaking with bereaved customers
  • Knowledge/experience of master trusts

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.


Marsh is the global market leader in insurance brokerage and risk management. We help our clients in identifying and managing risks and creating new growth opportunities. In more than 130 countries, our experts help customers anticipate, identify and better understand possible risks. In the current, increasingly uncertain, global business environment, Marsh helps customers to survive successfully.

500 employees