Restaurant Floor Manager

Launched in July 2023 – A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast paced from morning to late, the menu which will include a market leading afternoon tea, showcase seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.

Salary: £28,000 per Year plus annual service charge anticipated in the region of £9100

WHAT DO WE OFFER?

A competitive salary and benefits package

Access to leadership development programmes and hundreds of courses through Hilton University

Industry-leading Team Member travel rates through Go Hilton

28 days holiday increasing up to five additional days with length of service

Exclusive discounts through www.perksatwork.com

Wellbeing initiatives to help you thrive and be your best self

A workplace to be proud of

Reward programmes, incentives, team member recognition, as well as long service awards

JOB OVERVIEW

The Restaurant Floor Manager works closely with the Restaurant Management and supports with the commercial performance, management and reputation of the Restaurant.

Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?

As a leader, are you supportive and inclusive?

Do you thrive in a fast-paced environment?

If so, this Restaurant Floor Manager role is made for you!

KEY RESPONSIBILITIES

As Restaurant Floor Manager, you will:

1.Commercial Performance

Support to achieve the restaurant’s targets, considering driving the average check value, team incentives, as well as team member and guest experience.

Understand business results - including sales, costs, covers, guest satisfaction - and support with actions to improve performance.

Optimise covers using good diary management.

2.Excellent Food & Beverage

Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds!

Champion Hilton’s sustainability goals through teaching and monitoring proper waste management, and minimizing wastage and single-use items.

3.Exceptional Guest Experiences

Lead your shift to deliver exceptional guest experiences, making sure the team provides authentic personalised service and in-depth product knowledge.

Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.

Review and act on customer feedback, taking quick action to improve service and resolve complaints.

Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews).

Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.

4.Great Working Environment

Support to develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.

Practice great people management focusing on training and recognition.

Plan daily shift duties efficiently based on forecasted business volumes to adhere to working hours and to minimize overtime.

Communicate well and often, building good relationships with your team and key stakeholders.

5.Day-To-Day Essentials

Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.

Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.

Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.

Manage restaurant inventory, stock control and purchasing, following hotel guidelines.

WHO ARE WE LOOKING FOR?

We’re looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage.

To be successful in this position you will have:

Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.

Inspirational leadership and people management skills, experienced in developing and motivating a team and working effectively with other departments.

Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to delivering trainings and conversing with guest enquiries and feedback.

Customer focus, maintaining the highest standards of service and quality to create memorable experiences every time.

Effective relationship management skills to build good relationships with our guests, the team and other departments within the hotel.

Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

You will possess a solid understanding of digital marketing and be proficient in using F&B systems, as well as MS Office.

USEFUL TO KNOW:This position is full-time and will require working weekend and evening shifts.

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