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Aftersales (RMA) Engineer Intern

Posted 3 Jan 2024
Work experience
0 to 3 years
Full-time / part-time
Job function
€500 - €700 per month
Degree level
Required languages
English (Fluent)
Chinese (Fluent)

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About the job

Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full-line of innovative CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.

Hikvision possesses the world's largest R&D team and state-of-art manufacturing facilities; both allow Hikvision’s customers the benefit of world-class products that are designed with cutting-edge technology.

Job Summary:

The Return Merchandise Authorization Administration Intern will work under the Technical Support Team in Hikvision. The RMA Administration Intern will work closely with technical support specialists, after-sales service team and warehouse team. This position is mainly responsible for dealing with return material authorization-related issues and is the main solver of handling return and exchange of products.

  • Start date: As soon as possible
  • Duration: At least 6 months
  • Work location: Hoofddorp, NL


  • Daily maintenance of RMA email, including answering customers’ questions, offering professional and actionable solutions, and assigning the return and repair work to the relevant parties.
  • Keep track of incoming and outgoing RMA Warehouse stocks, and perform regular inventory upkeep.
  • Assist the Technical Support Team in any other ad hoc responsibilities.

Your Profile:

  • You will be enrolled in a Dutch higher education institution for the entire duration of the internship.
  • You have an educational background in engineering, business administration, or other related fields.
  • You are available for at least 6 months for 4 to 5 days per week.
  • You have excellent communication, analysis, problem-solving skills, and strong attention to detail.
  • You are proficient in Microsoft office, Outlook, SAP, and other standard computer software.
  • You have customer service experience and/or strong interest to pursue it.
  • You are fluent in English. Additional fluency in Chinese is preferred.

What can we offer?

  • Internship position in Hoofddorp (shuttle bus from Hoofddorp train station to the office provided)
  • International working environment
  • A young and dynamic team

Hikvision is a world-leading IoT solution provider with video as its core competency.
Hikvision now has more than 42,000 employees, over 20,000 of which are R&D engineers. The company annually invests over 10% of its annual sales revenue to research and development for continued product innovation. Hikvision has established a complete, multi-level R&D system that includes every operation from research to design, development, testing, technical support, and service.

Active in 34 countries
200 employees
50% men - 50% women
Average age is 31 years