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Developer & Solutions Support Specialist

Posted 20 Nov 2023
Work experience
2 to 4 years
Full-time / part-time
Job function
Degree level
Required languages
English (Good)
Dutch (Good)

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Are you a talented and driven individual looking to kickstart your career as a Developer & Solution Support Specialist? If you have a passion for Salesforce and a desire to work with cutting-edge technology, then we have the perfect opportunity for you!

We are IMCD Group, a leading global distribution partner and formulator of speciality chemicals and ingredients. In 1995, an entrepreneurial group of experts founded IMCD in the Netherlands. Today, we have operations in over 60 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. In over 70 application laboratories, we co-create formulations in full transparency that allow our business partners to make products with a positive or reduced negative impact on the world we live in.

The IMCD Group realized revenues of EUR 4,601 million in 2022 with more than 4,300 employees in over 60 countries. IMCD's dedicated team of technical and commercial experts work in close partnership to tailor best-in-class solutions and provide value through expertise for more than 60,000 customers and a diverse range of world class suppliers. IMCD shares are traded at Euronext, Amsterdam (AEX).

For our IT – Salesforce team, we are looking for a:

Developer & Solution Support Specialist

Based in Rotterdam, Netherlands, we are seeking a Developer & Solution Support Specialist to join our Salesforce team.

Your primary responsibilities:

In the role as Developer, you will:

  • Analyze, design, develop, and test Solutions using the best practices recommended by Salesforce. Your solutions will be well-documented and of the highest quality.
  • Participate in code reviews, learning and proposing industry-standard software development practices.
  • Act as a backup for the Release Manager, ensuring smooth operations in their absence.
  • Collaborate closely with the internal team and vendors to build effective solutions, assisting and supporting other developers as needed.
  • Extend your technical expertise around Salesforce and integration with other strategic applications.
  • Consult with the Product Owner, providing technical insights and considerations to address business challenges.
  • Use agile techniques to write and maintain the backlog, ensuring effective project management.
  • Work with colleagues responsible for releases to ensure seamless production releases with minimal disruption to customers and business users.
  • Execute data migration from legacy CRM systems to Salesforce when required.

In the role of Solution Support Specialist, you will:

  • Provide hands-on second-line support for the fully implemented Salesforce solution, including reports, dashboards, templates, and translation-related matters.
  • Manage user issues and questions within the framework of the CoE and Topdesk.
  • Assist management throughout the organization in user adoption and growth in using system functionality.
  • Utilize Chatter Groups to provide timely and accurate solutions to key users and address their needs.
  • Identify platform enhancements and best practices for governance and processes based on user experiences and training feedback. Share recommendations with the CoE team and participate in scrum teams for the launch of new functionalities.
  • Develop success stories and success cases from end-users to demonstrate the value of Salesforce usage.

What does IMCD offer you?

IMCD is a commercial organization and entrepreneurship is in our genes. Just like all the other colleagues at IMCD, you will get a lot of room to act and develop yourself broadly within your field. Besides excellent primary and secondary working conditions IMCD offers:

  • Working at the Headquarter of a fast growing, global company with a strong entrepreneurial culture
  • Flexible start and end times and work from home possibilities
  • A good pension scheme
  • Commuting reimbursement and good accessibility to the office
  • A great place to work in a modern office at the Kop van Zuid in Rotterdam
  • A flat organization where the commitment of every employee contributes to the success of the organization.

What are we looking for?

To succeed in this role, you should have:

  • 2+ years of experience as a Salesforce admin.
  • Salesforce Admin certification is required, and other certifications are a plus.
  • Experience with CI/CD (Continuous Integration/Continuous Deployment).
  • Proficient in working in an agile (scrum) environment and familiarity with a cloud-native IT landscape.
  • Experience with Jira or similar tools.
  • Strong communication and time management skills, both spoken and written in English.
  • A team-player approach, collaborating effectively with internal and external staff to discuss solutions and contribute ideas for improvement.
  • Located in or around Rotterdam, with the right to work in the Netherlands. Dutch or EU work permit is essential.

We are a leading global distribution partner, formulator and solutions provider of speciality chemicals and ingredients. We formulate with consciousness and execute with care. We take our responsibility seriously and play a pivotal role in shaping a sustainable future for all. With operations in 60+ countries, we co-create formulations in 70 laboratories, in full transparency that allow our business partners to make products with a positive or reduced negative impact on the world we live in.

Active in 60 countries
4,300 employees
50% men - 50% women
Average age is 40 years