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Digital Consumer Experience Technology Manager

Posted 25 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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About Unilever

Unilever is one of the world`s largest Fast Moving Consumer Goods (FMCG) businesses, with interestacross Personal Care, Homecare, Refreshment and Foods product categories. We make products that people love – and that make a difference. Nutritious foods. Household care essentials. Indulgent ice creams. Refreshing teas. Luxurious shampoos. Affordable, disease-combating soaps... and many more. In fact, we make around 400 much-loved brands including global brands such as Knorr & Dove, but also local brand such as Calvé (the Netherlands) and Suave (the Americas). Shoppers buy them in more than 190 countries. That means you’ll find at least one of our products in seven out of ten households on the planet. And we want every one of those products to make a positive impact on the lives of the people who buy them. 

We want our business to flourish, and we know that our success depends on others flourishing around us. That's why our purpose is to make sustainable living commonplace, and why sustainable, long-term growth is at the heart of our business model. 

Consumer Experience Technology Team has a crucial role to play in driving growth through technology. We will do this by embracing a people-centric approach to creating integrated brand communications across media channels. We will be present wherever the consumer is, engaging them in ‘always-on’ digital experiences that penetrate the culture and build brand advocacy.

Marketing in a connected world will increasingly challenge our norms. The opportunity to build relationships with consumers; to respond to their desires for immediacy when it suits them and for inspiration when they need it; the emergence of ecommerce as a major growth channel and the imperative to collaborate with retailers to tangibly drive the path to purchase; are all significant market evolutions which require us to rethink our go to market approach.

Many parts of our business have recognized the imperative for change and in response have launched a multitude of programs to help us get ready. The current reality is while we have made great progress in some areas, we have created dozens of initiatives which are not connected, not synchronised, at times duplicative and in combination are a drain on our resources.

Unilever is driving a new Digital & Commerce Strategy with focus on consumer experience and data driven marketing. As part of this, the Consumer Experience Technology team is working closely with Global/Local marketing, UiM and D&A teams across BGs and BUs to unlock growth via technology and deliver brilliant consumer experiences across channels.

Focus of Five and Power of One provides simplified and progressive ecosystem that makes it simple for Unilever to deliver best-in-class digital experiences, consistently across all the brands and business groups that can deliver sustainable business growth in this disruptive technology world.

Purpose of The Job

Digital Technology Manager must own the responsibilities of business partnering the Nutrition BG and will be responsible for leading technology strategy and thought leadership to drive growth leveraging latest emerging technologies to deliver relevant consumer experiences across channels. The Technology Manager will also be responsible to lead technology ecosystem within Nutrition BG.

  • Business Partner Nutrition BG on Consumer Experience technology across Marketing and Commerce
  • Help and guide the team who are working on different capabilities and engagement of the Global Nutrition brand by unlocking the blockers they have with Technology.
  • Business Partnering and/or account management experience where understanding, evolving and defining business requirements was a key success factor
  • Will be responsible to lead Recipes & Recepedia technology as a Product Owner responsible for the roadmap, innovations, delivery and change management.
  • Brings the thought leadership on the latest consumer technologies to unlock engaging consumer experience to drive business growth.
  • Responsible to craft engaging digital consumer journeys to deliver best-in-class experiences across channels, leveraging the latest technologies like immersive, Web3, Connected Packaging and AI.
  • Understands the technology of cloud & headless architecture along with API integrations, makes sure we are following the “build once and deploy anywhere” process for tools and services.
  • Evaluate build vs buy and take the call based on OneTech solutions for the Unilever Technology ecosystem.
  • Monitor and analyze digital technology trends and advancements to ensure that our digital technology remains cutting-edge and competitive.
  • Stay up-to-date with new Web 3.0 technologies and trends and recommend strategies for their adoption.
  • Develop and implement policies and procedures for Web 3.0 technologies, ensuring compliance with industry standards and regulations.
  • Evaluate and recommend third-party vendors for Web 3.0 technologies and solutions.
  • Ability to create BAU process to manage any tools/services that are onboarded as part of innovations or business requirements. Ability to question/challenge development agencies on their approach in the development of any new internal capabilities.
  • Coordinate with the central UniOps platform team for synergy & compliance with tech principles.
  • Additionally, he/she must be focused on developing in-house skillsets and managing key stakeholders.

MAIN ACCOUNTABILITIES:

Technology lead of Recipe Management System

  • Define strategic roadmap of Recipe Management System (RMS) in Unilever.
  • Build in innovative functionalities within RMS to offer best in class Recipe content platform across brands and markets.
  • Streamline user access and issue resolution by building the ticketing process flow.
  • Explore the use of AI and machine learning to serve personalized recipes to consumers by finetuning recipe recommendations and nutrition values of the ingredients
  • Develop and maintain a product roadmap that aligns with the product vision and strategy, and prioritize features and functionalities based on user and business needs.

Lead Recepedia platform delivery

  • Build the strategic technology roadmap of Recepedia platform for making it a rich recipe content hub across brands and markets.
  • Develop and maintain a product roadmap that aligns with the business needs, vision, and strategy, and prioritize features and functionalities based on user engagement and loyalty.
  • Engaging with markets in scope with focus on IT requirements and supporting on building the technology stack that support delivering their needs
  • Finetune consumer experience with upgrading the platform with latest cutting edge technology that enable best in class consumer experience
  • Meal planner – Enable the tech capabilities to deliver AI/ML based meal planner functionality via Recepedia across all markets
  • Build self-sustainable eco system for Recepedia by creating monetisation model
  • Coordinate with SEO agencies to have always on Technical SEO and

Solutions Architect

  • Partner strategically to platform team and other business partners to create roadmap for the division, by leveraging full potential of existing tech ecosystem.
  • Responsible to manage complex technology landscape with multiple platforms across brands and markets to find tech solution for business.
  • Strong understanding of GCP and Azure cloud platforms eco-systems and cloud technology trends and architectures (especially cloud-native solutions)
  • Lead technology assessment and architecture review of all global brands within nutrition group.
  • Understand of GDPR compliance and understanding of security
  • Build network & knowledge of Nutrition Tech start-up ecosystem for continuously pioneering new ideas & technology.
  • Own & architect IT tools & strategy for division-specific areas e.g. recipes, JAMStack & digital marketing automation using AI/ML based technologies.

BUSINESS PARTNERING

  • Work with business stakeholders to understand upcoming or future digital ambitions.
  • Ability to set measurable KPI’s based on business priorities/values and deliver tech solutions.
  • Engage with other divisions to explore tech synergy or applications reusability and create a sustainable ecosystem with a build-once and deploy-across mindset.
  • Develop, communicate, implement, and evaluate tech capabilities in line with UniOps, division and market strategies and objectives.
  • Partner with key pioneering markets & brands for innovation & pilots
  • Assess the ‘business adoption at scale’ of your applications and find ways to continuously improve the tech capabilities.

Skills Required

  • Strong leadership and team management skills
  • Stakeholder Management Skills
  • Excellent communication and collaboration skills
  • Strong analytical and problem-solving skills
  • Knowledge of Cloud Architecture
  • Understanding of Adobe Experience Manager
  • Excellent project management skills, including the ability to manage multiple projects simultaneously.
  • Knowledge of Agile development methodologies and experience with tools such as Jira and Confluence is often required.

Additional Skillset Needed

  • JAMStack framework knowledge
  • Project Planning and Management
  • Presentation skills
  • Negotiation skills
  • Intercultural Awareness
  • Excellent interpersonal skills

What do we offer?

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits!

  • Attractive total remunerationpackage; excellent company pension, bonus, share scheme
  • Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever
  • Plenty of company-paid holidays to further ensure your work-life balance is maintained
  • We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy
  • Working in a hybrid way: combining working from home and collaborating at office locations are at your customer or supplier. If your work permits, you may work from home for 60% of your time. We have good arrangements for setting up your home office.
  • Informal culture and being the first one trying our new products
  • My Fitness Plan (reduction on your Fitness Subscription)
  • Green Mobility Policy

- A better world. A better business. A better you -
We’ve been pioneers, innovators and future-makers for over 120 years. The success we’ve achieved means that, today, 2.5 billion people will use our products to feel good, look good and get more out of life.
Our brands (such as Ben & Jerry’s, Lipton, Knorr, Dove, Domestos/Glorix & Robijn)…


- A better world. A better business. A better you -

We’ve been pioneers, innovators and future-makers for over 120 years. The success we’ve achieved means that, today, 2.5 billion people will use our products to feel good, look good and get more out of life.

Our brands (such as Ben & Jerry’s, Lipton, Knorr, Dove, Domestos/Glorix & Robijn) give us a unique opportunity to create positive change, to grow our business, and to achieve our purpose of making sustainable living commonplace.

FMCG
Rotterdam
Active in 190 countries
155,000 employees
50% men - 50% women
Average age is 30 years

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