Customer Experience Partner

The role of the Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximize sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and yield targets, including possible account ownership. Safmarine introduce this innovative position of Customer Experience Partner which is a combination of customer service and inside sales. This interesting role supports the company strategy of being customer centric and deliver a distinctive customer experience. Customer Experience Partner will act as single point of contact for our clients and will need to build strong relationship both customer service and sales client organization.

Customer Experience Partner Role is a challenging position in which providing an excellent commercial customer experience is the core priority. Yot will have an opportunity to broaden your expertise if you have a background in either customer service or inside sales!

You will learn

The core of customer service for a shipping line: you will be exposed to all activities linked to customer service and learn to manage various internal stakeholder from operation to our global service center. To develop customers from a commercial point of view, discussing biz opportunities and potential new logistics.

We offer

A career at SAFMARINE Netherlands means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.

We offer you:

• Competitive annual wages and 29 days of annual leave

• Special leaves without loss of salary

• Collective Health Insurance

• Pension plan

• Long service awards

• Transportation allowance (Public Transport Card)

• Pool bikes (available for example during lunch break)

• Continuous professional and personal development

• Education Assistance (trainings and courses)

• Discount in Fitness Centres

• Discount in our canteen

• Fresh fruits every day in the office

• Great atmosphere and working with best professionals as well young talents.

Key responsibilities

• To deliver a positive customer experience for all customers and to ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams

• Hunt leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities

• Identify when leverage of external sales face to face interaction would benefit the customers relationship or where large potential profitability has been identified

• Ensure all products and services are sold to the customer to maximize Safmarine profitability

• Build strong relationships with all stakeholders including off shore GSC team

• Be fully responsible for customer satisfaction and experience on interaction with them

We are looking for

Candidate with:

• experience within Sales and/or Customer Service

• knowledge about shipping business

• English and Dutch language skills on professional working level

Soft skills

• Problem solving skills

• Customer focus

• Interpersonal savvy

• Drive for result

• Compassion

• Priority setting

• Capable of building solid rapport over the phone

• Can build and maintain a strong network of customers

• Successfully manages negotiation process

• Ability to qualify leads

• Is a clear communicator at all levels of the organization

• Capable of overcoming objections

• Has knowledge of market competitors and industry trends

• Confident in decision making

A long-term successful career can be achieved when what you’re passionate about, what you’re good at and what’s needed by our business all come together. Be part of an exciting team. It’s time to leave your mark on our world. How? By using the apply button to register your application. We’re looking forward to meeting you.