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Social Media & Community Manager

Posted 23 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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DESCRIPTION

Mews is looking to add a Social Media & Community Manager to our Digital Marketing team helping to amplify all our marketing activities. As the Social Media & Community Manage, you are ready to take our current social media community to the next level and you can develop creative social campaigns that drive brand loyalty and engagement. You will own and significantly enhance Mews’s social media strategy so that it becomes an even larger driver of our growth.

This role will require a combination of creativity, strategic thinking, field marketing and execution. You won’t simply be posting content to our existing social accounts but will be partnering with teams across the company – from Customer Support to Campaigns, Brand Design, Communications, and Events – to ensure we maximize the benefits from the social platforms we’re on, engage in strategic conversations with our customers and potential customers, and share insights into our culture and knowledge from across the company.

Responsibilities

  • Be responsible for implementing and evolving Mews’ social media strategy.

● Ensure everything we share embodies our voice and tone and meets our high bar for quality.

● Manage a social media calendar that will enable us to post to our social media accounts several times a day to drive high-quality traffic and engagement.

● Proactively monitor, engage in and respond to social media conversations that Intercom should be part of to amplify our influence.

● Amplify the impact of our events through live sharing of updates, photos and video.

● Care deeply about driving two-way conversations with our customers and brand advocates.

● You’ll be bursting with creative ideas about how we can grow our audience with new tactics and expansion to new platforms.

● Partner with our Customer Support team to ensure customers looking for help on any social platform are being responded to quickly and effectively.

REQUIREMENTS

● 2-3 years of experience in a social media or community role.

● Marketing experience in fast growing startup B2B tech is preferred

● First class writing and editing ability – you produce engaging, accurate copy even under time pressure

● Familiarity with all major social platforms and common tools (especially Sprout Social, Hubspot, image and video editing software) needed to use them effectively

● Proven ability to track and report the impact of social media

● Passion for technology and marketing, and a genuine curiosity about software products

● Familiarity with paid media and online community management a plus

BENEFITS

  • Open, collaborative and innovative culture
  • Opportunities for learning, development and advancement
  • Competitive compensation package
  • Mews library
  • Mews travel program

Mews is on a mission to overhaul the hospitality tech space and bring the Property Management Software (PMS) market into the 21st century. How? By making modern, intuitive, cloud-based property management software that helps hotels, hostels and apartment groups automate their operations so that they can focus on their guests.
We employ more than 200 people and are proud to have…


Mews is on a mission to overhaul the hospitality tech space and bring the Property Management Software (PMS) market into the 21st century. How? By making modern, intuitive, cloud-based property management software that helps hotels, hostels and apartment groups automate their operations so that they can focus on their guests.
We employ more than 200 people and are proud to have been named one of the 10 Best Places to Work in Hotel Tech.

Our passion is driven by our people
We love people who are driven, hard working, naturally curious and always trying to better themselves. At Mews we’re passionate about our product, and we get excited about recruiting people who are willing to take risks in the pursuit of innovation, and aren’t afraid of failure.
Other characteristics likely to attract us to you include autonomy, self-discipline, and a real desire to respect and share the five core values which underpin Mews: Ambitious, Agile, Grit, Playful and Kind.

Why join us?
- An incredible opportunity to join a young, ambitious and truly global hospitality tech company.
- The chance to work alongside (and learn from) some of the most innovative minds in our -industry.
- Probably the most diverse working culture you’ve ever experienced! Our team is like one big international family, made up of 40 different nationalities.
- The right kind of work-life balance! We love what we do, but we also know how important it is to make time for non-Mews activities.

IT
London
500 employees